Enphase energy means 2 things for me: $60,000 for ice cold showers and searching for a consumer protection lawyer that gives a shit. I have had to personally rebuild my entire plumbing system to accomodate the problems in tgis system twice already. Now i have to do it a third time. To say i hate both enphase and plumbing in general is the understatement of the century. Dont waste your money on this shit.
Site 5752414. Dont tell me to email support again.
RO
Rik O.
Niet te bereiken klantenservice bij (communicatie) probleem systeem
De communicatie tussen het systeem en de app is weggevallen. Nadat ik het via de verschillende online opties heb geprobeerd te herstellen toch telefonisch contact gezocht. Chatbot en FAQ bieden niet de oplossing in mijn situatie. Op een willekeurige maandag einde ochtend alsnog niet doorheen te komen (+25 min wachtrij).
Response from Enphase EnergyMay 18, 2026
Het spijt ons te horen dat u moeite had om ondersteuning te bereiken en vertraging heeft ervaren terwijl u probeerde het communicatieprobleem tussen uw systeem en de app op te lossen. Onze telefonische ondersteuningsteams ervaren momenteel tijdens bepaalde uren een hogere vraag dan gebruikelijk. Hoewel dit invloed kan hebben op de wachttijden, is een vertraging van 25 minuten niet gebruikelijk. We werken actief aan het verbeteren van onze responstijden.
Probeer de volgende link om uw Gateway opnieuw met het internet te verbinden:
https://support.enphase.com/s/article/Opnieuw-verbinding-maken-met-uw-Envoy-S-of-IQ-Gateway-via-de-Enphase-app
Als u het probleem nog steeds ondervindt, helpen wij u graag verder om dit te onderzoeken. Neem contact met ons op via [email protected] met uw site-ID, een korte beschrijving van het probleem en eventuele stappen voor probleemoplossing die u al heeft geprobeerd. Ons team zal het communicatieprobleem verder onderzoeken en u helpen met de volgende stappen.
CL
Craig L.
5 year and 3 months old system is no…
5 year and 3 months old system is no longer connecting to Internet. Have no way of knowing my production or if it’s even producing. Installer tried to fix it. They contacted enphase and was told that the communication board needs to be replaced. $420 as i am 3 months out of supposed 5 year warranty. How can equipment that is supposed to last over 20 years equipped with such trash that it requires a $420 part only 5 years in. They should honor my warranty being that it is only 3 months. I even offered to pay half. Horrible business practice. Stand by your product. Next house i will make sure the installer does not use this trash company.
Response from Enphase EnergyMay 8, 2026
We’re sorry to hear about your experience and understand how frustrating it is to lose visibility into your system production and monitoring. We also understand your disappointment regarding the product experience and warranty expectations.
Enphase honours product coverage according to the terms of the Enphase Limited Warranty. Enphase microinverters are covered by a 25-year limited warranty, while the Gateway device carries a 5-year limited warranty from the date of activation. As the Gateway is currently outside its applicable warranty coverage, replacement is not eligible under warranty. You can review the warranty details here: https://enphase.com/warranty/us
Based on the troubleshooting performed by both your installer and Enphase Support, replacement of the Gateway is required to restore monitoring functionality. You may purchase a new Gateway from the Enphase store using the link below: https://enphase.com/store/communication
If you need any further assistance, please feel free to contact Enphase Energy Support at [email protected], and we’ll be happy to help.
CO
Consumer
Ma passerelle Enphase acheté le 27 mars…
Ma passerelle Enphase acheté le 27 mars installé le 9 avril gros problème elle se met en alarme (voyant rouge fixe de la production et voyant rouge fixe de la communication) passerelle garantie 5ans impossible de me la faire remplacer gratuitement seulement contre 299€ soit plus cher que la passerelle neuve .Anaqueur ou voleur choisissez votre camp avis bien moins que 5 étoiles.
Sur 6 appels téléphoniques 6 justificatifs différents interlocuteurs vraiment pas qualifiés tout est fait pour ne pas appliquer la garantie. Enphase est vraiment à fuir
Response from Enphase EnergyMay 2, 2026
Nous sommes désolés d'apprendre les difficultés que vous rencontrez avec votre passerelle et votre frustration concernant le processus d'assistance. Ce niveau de service est inacceptable. Afin de mieux comprendre la situation et de trouver une solution rapide, nous souhaitons examiner votre cas plus en détail. Un ticket d'assistance a été créé à votre nom.
Veuillez nous envoyer un e-mail à l'adresse [email protected] en indiquant votre identifiant de site et en précisant dans l'objet : « Ticket n° 19854624 – À l'attention de l'équipe ORM ». Ainsi, nous pourrons vous aider en priorité.
Votre satisfaction est importante pour nous et nous nous engageons à améliorer notre communication et notre assistance. Nous vous remercions de nous donner l'opportunité d'examiner votre situation et de trouver une meilleure solution.
EL
Ervin L.
Not working, no service nor follow up
My Enphase system was installed on March 30th. It is now April 20th and the system is not working, even though it was installed correctly and I made my first payment on the system. They have yet to identify the issue nor send a technician on site to diagnose or repair.
Case number: 19732478
Response from Enphase EnergyMay 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you’ve experienced since your system installation. We understand how concerning it is to have your system not operational after installation and initial payment. Post site visit by our technician on 11th may, our engineering team is actively working to address the issue as quickly as possible. We appreciate your patience during this process, and timely updates will be shared with you as soon as more information becomes available.
PR
P-R G.
Not sufficient technician to provide service hgʻ
My Gateway got defective exactly 2 months and half after my warranty expired and software upgrade. I ending up purchased a new gateway out of my pocket thinking that will make the process goes quicker since I found outbthe system had been off since January. When scheduling the install, I heard that they schedule me all the way in June 2026 which is 3 months from now. I cannot believe that a big company like enphase, has barely any tech to get onsite especially when you have the system already in hand. The system is not complicated, I can easily set it up myself with the tech support on the phone, they claim no and I havevto wait whenever they can get there.
Enphase Case 19651898: Site Visit Update – Next Available Appointment (June 9)
Just to show again the none sense with enphase services, techbcane in to evaluate then left now while ticket open for install. Got my own electrician to fix the minor issue so I can get service back they schedule me back all the way to June.
Funny
Response from Enphase EnergyApr 17, 2026
We’re truly sorry to hear about your experience—this is not the level of service we aim to provide, especially after a recent firmware update and the inconvenience of extended scheduling delays.
We’d like to review your case in detail and help resolve the issues as quickly as possible. Please email us at [email protected] with your Site ID and use the subject line: Case number 19784000– Attn: ORM team. Once we receive your details, we’ll check if your system is enrolled in Enphase Care and assist with scheduling a technician visit at the earliest possible time. If you have an active installer company registered to your site, the service visit will need to be coordinated directly through them, as scheduling and availability are managed by the installer. Your experience is important to us, and we’re committed to improving our support and communication.
JM
Jamin M.
I am Jamin Mootz
I am Jamin Mootz, Owner of Actual SEO Media, Inc., here in Houston, TX. My number is 713-737-5529
I would give this company negative stars if I could - I'm wasting my time and money with this company and ALL BAD PROMISES! I paid for Enphase Home Care back on October 25 - since then, over 8 site visits and parts that are working are not re-ordered or replaced - even though EVERY phone call they state they are working on it and no worries, will jump on this and get it going - sorry about the mistakes. 5 different site guys have come to my property and Enphase Home care does not follow their directions - they sent them out. No return phone calls, missed appointments, no followup, parts not ordered after calling in over 4-5 times and they promise its going to get order, multplie lie, multiple people that dont help - support is only a few people - they are understaffed, (Shane, Katlyn, Admire, ect... none have done what they say they are - on on hold again - calling in now over 15 times and all they say is Im sorry and I promise I will get on this immediatley. It should never take this long or be ignored this badly!!
I paid for this service, and they have done nothing except run me around and make many promises and NEVER follow up!! Save your money and pay a private contractor -this is as close as you get to no support and a waste of time!
CEO of Actual SEO Media, Inc.
Jamin Mootz
Response from Enphase EnergyApr 15, 2026
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered. The situation you described—multiple site visits, delays in part replacement, missed follow-ups, and lack of clear communication—is not the level of service we aim to provide, especially for our Home Care customers.
That said, we understand that your case has now been fully resolved. We truly appreciate your patience throughout this process and your persistence in working with our teams to reach a resolution. Your feedback has been shared internally and is being taken seriously to improve coordination between field service, parts management, and customer support, so that similar situations are avoided in the future.
If you notice anything further or require any additional assistance, please don’t hesitate to reach out to us at [email protected]. We value your business and the opportunity to restore your confidence in our support services.
JJ
JJ
Extremely disappointed
After over a week without solar power that I have heavily invested into and trusted in the brand name of Enphase- they are refusing to communicate any type of estimate estimated time of arrival for the need technician to come over to get my system back up working. It has been a horrendous experience. If they had the decency to communicate with me and let me know what’s going on. It would be understandable, but they are not doing this.
Response from Enphase EnergyMar 30, 2026
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide.
We’d like to review your case in detail and help resolve the issues you encountered as quickly as possible. Please email us at [email protected] with your Site ID and use the subject line: Case number 19685331 – Attn: ORM team, so we can assist you on priority.
Your experience is important to us, and we’re committed to strengthening our communication and support. We appreciate the chance to review this and work toward a better resolution for you.
