i spent 45 minutes on the easy case that i got no resolution and tech went silent total garbage the tech had no clue spent all her time talking to someone else because she has no idea what what ,, get someone who knows the product cheap help gets bad reviews terrible
Response from Enphase EnergyJun 18, 2026
We’re sorry to hear about your experience and understand how frustrating the situation must have been. We understand your concern regarding the support experience and the lack of resolution during your interaction with our technical support team.
We would like the opportunity to investigate this further and better understand your experience with our support process.
We’d like to review your case in detail and help resolve the issues you encountered as quickly as possible. Please email us at [email protected] with your Site ID and use the subject line: Case number 20101495– Attn: ORM team, so we can assist you on a priority basis.
MU
Murilo
I am a solar installer and system owner…
I am a solar installer and system owner seeking support for an Enphase installation.
Installation ID: 5337762
Gateway: 122307045149
Support Tickets: 19946292 and 19992599
Since April 14, 2026, 9 out of 15 microinverters have stopped producing energy.
I provided Enphase with:
* Complete system layout;
* Phase distribution information;
* Voltage measurements showing 224V at affected locations;
* Photos and technical documentation;
* Detailed troubleshooting information.
The only explanation received was a generic statement claiming an "electrical problem," with no technical report, no root cause analysis, no diagnostic procedure, and no guidance regarding warranty evaluation.
The system has microinverters operating normally on the same phases where other units remain offline, making the explanation insufficient.
Weeks have passed without a meaningful technical response or resolution.
I am requesting:
* A detailed technical analysis;
* Identification of the root cause;
* Recommended corrective actions;
* Warranty evaluation if applicable;
* A clear timeline for resolution.
This review is being posted because repeated attempts to obtain technical support have not resulted in a satisfactory response.
Edson Eisele
Sítio Solar
Brazil
Response from Enphase EnergyJun 19, 2026
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially given the time you have already invested in troubleshooting the issue.
Based on our review of the site regarding the microinverters that stopped reporting, several possible causes are being considered, including wiring or connection issues, breaker-related issues, grid conditions, communication problems, environmental factors, or potential hardware failure. However, the information currently available is not sufficient to determine the root cause or make a warranty replacement determination.
Our Technical Support team has already requested additional diagnostic information via email under Case 19947783. Please review the email sent by our support team and reply with the requested details. Once we receive and review the information, we will be able to continue the analysis, identify the cause of the issue, and provide the appropriate next steps to help resolve it.
You may also reach out to Enphase Energy Support at [email protected], and our team will be happy to assist you
DA
Davin
Unreliable service and poor ethics from…
Unreliable service and poor ethics from their team member Michael Tabb
Response from Enphase EnergyJun 16, 2026
We are sorry to hear about your experience. Based on the information provided, this review does not appear to be related to Enphase directly. We would appreciate additional details so we can better understand the situation and investigate further.
Please contact us at [email protected] with your Site ID and a summary of the concerns you experienced. Our support team will review the information and work with the appropriate parties to assist you as quickly as possible.
DS
Dan S.
Less than poor technical support
System was installed over 10 years ago and has worked well. Received email that system was not reporting to Enphase. Called tech support who asked for our account number which I provided. In about a minute person said our Envoy was bad and they could schedule a replacement for $900. I checked our PG&E meter and still putting power out. Person did not ask if Envoy had power or if internet was working. I said no thanks and checked myself. Turned out one of the power line internet interfaces failed. Purchased a new set for $59.95, installed, and system is reporting as I checked my account on line. I am still getting emails saying system is off line and they can offer a "deal" for $999. I really like the Enphase micro inverters but Enphase support "sucks".
Response from Enphase EnergyJun 9, 2026
We’re sorry to hear about your experience and understand how frustrating the situation must have been. We understand your concern regarding the support experience and the continued offline notifications you mentioned receiving. It’s good to know that your system is now reporting properly after replacing the power line communication interfaces.
We would like the opportunity to investigate this further and improve customer experience with our support process.
We’d like to review your case in detail, so we can stop the notifications and we can make changes to our processes as required. Please email us at [email protected] with your Site ID and use the subject line: Case number 20045250 – Attn: ORM team, so we can get more details and action this promptly.
LH
Ludo H.
Q-gateway, 4 IQ inverters and NO controle
I have a Q-gateway and 4 IQ inverters connected to it. I just want to be able to switch-off the inverters in case of (severe) negative power prices, as I have a dynamic contract. As a 'user' I cannot do this at all. As a 'home installer' you can see the inverter on/off button in the enlighten manager, but you can't push it (its grayed out). Pushing the inverters on/off button can only be done by an 'installer' account. So you buy expensive equipment and you cannot control the devices by yourself. There is also a ModBus TCP connection available on the gateway, but it is switched-off by default. Even my installer did not manage to get it switched-on by the service desk. Why? What are you hiding? What are you scared of? If I would have known in advance that I cannot control my own devices, then I would have asked my installer to install something from a different company. I don't even want to know how shitty this company will react when something is broken and I want a RMA.
ER
ERIC
My system was installed in March 2023
My system was installed in March 2023. It has gone offline several times.
In April 2026 it went offline and did not retain any of the data. Lost an entire week of data. Contacted Enphase, was told they found a fault with the controller and it had been fixed and this problem would never occur again.
May 2026 it has gone offline 3 times this month. Each time contacted Enphase same story as before found a fault in the controller and has been corrected. BS!
This unit is still under warranty and they will not send a replacement. Customer service stinks.
Would look at another company's product before using
Enphase.
Response from Enphase EnergyJun 3, 2026
We are sorry to learn about the recurring offline events, the loss of historical data, and the inconvenience this situation has caused.
To ensure your concerns receive the attention they deserve, we have created a dedicated support case (Case #20020556) on your behalf. Our team will conduct a thorough review of your system history, including previous interactions and corrective actions, to determine the most appropriate path forward.
Please contact us at [email protected] with your site details, preferred contact information, and a suitable time for a callback. To help us expedite the review, kindly use the subject line: "Case #20020556 – Attn: ORM Team".
Once we receive your email, we will prioritize your case and work with you toward a resolution as quickly as possible. We appreciate your patience and the opportunity to assist you further.
JA
Jan
Toegang krijgen tot online monitoring
Bij het invullen van de overdrachtsdocumenten ondervind ik een fout. Ondanks meerdere pogingen om contact op te nemen via e-mail heb ik tot op heden geen reactie ontvangen. Daarnaast wordt voor deze handeling een bedrag van € 180,29 inclusief btw in rekening gebracht.
Tevens beschik ik over een zonnepaneleninstallatie die ik momenteel niet kan uitlezen en die mogelijk nog toegankelijk is voor de vorige eigenaar.
Ik ben van mening dat dit niet de service is die in deze situatie verwacht mag worden. Daarbij acht ik de kosten voor een administratieve handeling onevenredig hoog en als verdienmodel.
Response from Enphase EnergyJun 2, 2026
Onze oprechte excuses voor de frustratie die is ontstaan door de problemen die u heeft ondervonden tijdens het eigendomsoverdrachtsproces, de vertraging in de communicatie en de zorgen met betrekking tot de toegang tot uw zonne-energiesysteem.
Wij willen deze kwestie graag verder onderzoeken en duidelijkheid verschaffen over de status van uw overdrachtsverzoek. Om de beoordeling van uw dossier te versnellen, hebben wij voor uw gemak een speciaal dossier aangemaakt (dossiernummer 20013325).
Neem alstublieft contact met ons op via [email protected] en vermeld daarbij uw sitegegevens, contactinformatie en een geschikt tijdstip waarop wij u kunnen terugbellen. Vermeld in de onderwerpregel: "Dossiernummer 20013325 – t.a.v. ORM Team".
Wij zullen uw dossier met prioriteit behandelen en helpen u graag zo goed mogelijk verder.
RV
Ruud V.
Oplichters!!!!!
Oplichters! 149 euro voor de overdracht van garantie en gebruik van de app! De vorige eigenaar van het huis dat ik gekocht heb heeft jullie al genoeg betaald!
Response from Enphase EnergyMay 28, 2026
We begrijpen uw frustratie over de kosten voor de eigendomsoverdracht en vinden het jammer dat u deze ervaring als teleurstellend heeft ervaren.
De officiële manier om een Enphase-systeem aan een nieuwe eigenaar te koppelen en de garantierechten te behouden, is via de standaard procedure voor eigendomsoverdracht. Dit verplichte proces zorgt ervoor dat het systeem wettelijk en technisch aan de nieuwe eigenaar is gekoppeld, de product- en garantiecontinuïteit behouden blijft en de vereiste validaties en back-end accountupdates voor betrouwbare monitoring worden uitgevoerd.
De kosten voor de eigendomsoverdracht maken deel uit van dit proces en dekken deze vereiste updates en validaties. Meer informatie over de eigendomsoverdracht vindt u via de onderstaande link:
https://enphase.com/nl-nl/store/services/transfer-ownership
