Enphase EnergyReviews of enphase.com

Response from Enphase EnergyOct 30, 2025

We are truly sorry to hear about your experience and the frustration this situation has caused. This is not the experience we want any of our customers to have, and we take your concerns very seriously To help us fully review your case and address the issues you’ve described, we kindly ask that you email our dedicated support team at [email protected] with your site ID and case reference so we can investigate further and find a resolution. Please use the subject line: “Case number 18879913 – Attn: ORM team.” We are committed to improving our service and ensuring that every customer receives the support they need. Your input is invaluable in helping us do that.

Response from Enphase EnergyOct 15, 2025

Hello Zarron, We’re truly sorry to hear about your experience and the repeated panel failures you’ve faced. This is not the level of reliability or service we aim to provide. While installation and warranty responsibilities can sometimes overlap, our goal is always to ensure your system performs as expected. Subject line: Case number (18814586) Attn: ORM team Please email your site ID and a brief summary of your case to [email protected]. Our team will review your system’s history in detail and work with you and your installer to identify the best next steps to get your system back online.

Response from Enphase EnergyOct 13, 2025

Hello Alain, Nous sommes désolés d’apprendre les problèmes persistants avec vos micro-onduleurs. Afin de résoudre cette situation efficacement, veuillez envoyer votre identifiant de site ainsi que tous les détails pertinents à l’adresse [email protected] . Objet : Numéro de dossier (18799393) À l’attention de l’équipe ORM Notre équipe examinera votre dossier et travaillera avec vous pour trouver la meilleure solution pour remplacer les micro-onduleurs défectueux restants.

Response from Enphase EnergyOct 10, 2025

Bedankt voor uw feedback. Het spijt ons te horen over uw ervaring en we begrijpen hoe frustrerend dit moet zijn. We nemen de interactie met de klantenservice zeer serieus en werken er continu aan om deze te verbeteren. Om ons te helpen uw case en de eerdere interacties gedetailleerd te beoordelen, kunt u uw site-ID samen met "Onderwerpregel: Casenummer 18787351 t.a.v.: ORM-team" met ons delen via e-mail op [email protected]. Zodra we deze informatie hebben, kunnen we het probleem verder onderzoeken en u verder helpen.

Response from Enphase EnergyOct 6, 2025

Bonjour Gerard, Nous sommes désolés d’apprendre que vous rencontrez des alertes de connexion répétées et des difficultés à joindre notre support. Nous avons créé un ticket dédié (18772885) pour examiner ce problème. Veuillez envoyer l’identifiant de votre site et le numéro de dossier ci-dessus à [email protected] afin que notre équipe puisse enquêter et résoudre le problème rapidement.

Response from Enphase EnergySep 30, 2025

Hello, We’re very sorry to hear about your experience. Being offline for such a long time is not acceptable, and we understand your frustration. Our support team is always available to help and responds with utmost priority. Every customer is important to us and we do have 24/7 customer support available via call, chat, and email. You can receive immediate assistance through call/chat, while email responses may take 24–48 hours. You can also find our support options here: https://enphase.com/contact-enphase-support However, we have created a dedicated case 18738062 for you. Please email us at [email protected] with your site ID and this case number so we can review your situation and work towards a resolution.