Cindy W.
Successfully connected to new internet WiFi!
Yesterday, Abhishek C A helped me to connect my Envoy gateway to my new internet wifi. I had problem with erasing the old recorded internet name and old password. I had been working on it for more than 4 hours but not able to access the gateway software. I was so frustrated and called Enphase help line. Abhishek answered my call and he was gentle and patient. He listened to my explanation and told me to be patient to follow steps he gave me. He was so knowledgeable and knows how to make me clearly understand what to do. In the end, we succeeded in changing the old data and input new internet name and password, which couldn’t be done through the apps. I am grateful for the help. Great work 👍👍