"valued customer"? - T.
Not customer friendly after payment
Purchase agreement was ok, but they were supposed to meet me at a midpoint for delivery of the engine. 4 hours before we were supposed to meet I was called and told the driver didn't show up so I had to drive all the way up to pick it up from them, twice as far. I asked about when I could have it delivered to midpoint again and they said we cant answer that, it has to be when it is convenient for them. I asked if they could deliver to me since it was their issue, they said no, not without charging me full delivery charge. I decided to go pick up. Once I had my mechanic install, turns out the heads needed resurfacing and they would only replace the engine, no consideration for loss of costs involved with r&r of engine and delivery to me. They wouldn't deliver to me or offer delivery at any discount. I had to pay for delivery, full price, or pick up, AGAIN. They did agree to meet for exchange, at their convenience. AND they wouldn't give me engine without getting defective engine also or charge me for 'core'. I offered to bring it to them afterward, but they wouldn't work with me. They offered to 'allow' me to pay for the second engine and whenever I delivered the first engine they would reimburse me. The second engine gave us some problems but we were lucky and issue worked itself out.



