toyota P.
Think Twice Before Ordering: Engine Quality and Refund Challenges
We are sharing this review to inform other repair shops and businesses of our experience working with this engine supplier. Issue #1: Engine Condition Misrepresented Our first concern involved an engine sold as low mileage. After delivery and further inspection—including research and valve adjustments—we determined the engine exhibited signs of high mileage and significant wear. The condition did not match the representation provided at the time of sale. Issue #2: Core Charge and Conflicting Information We later ordered another engine and clearly explained to the sales representative that it would not be installed for approximately one month. We requested early delivery so it would be ready when the vehicle entered the shop. The representative verbally assured us that the core charge would be refunded in full whenever the engine was picked up. When we followed up regarding the core refund, we were informed by the owner that the refund was denied due to a 30-day return policy noted on paperwork stapled to the back of the delivery documents. This policy had not been verbally communicated during the ordering process. The owner stated that small shops were not a priority for their business and offered only store credit instead of the promised refund. While we accepted the credit to proceed with our work, the handling of this situation was concerning. Issue #3: Rebuilt Engine Quality – Recent Order A more recent rebuilt engine from this supplier developed an oil pan leak, apparently originating from sealing work performed prior to shipment. Issue #4: Rebuilt Engine Quality - December 2025 Order Upon inspection, we also identified quality concerns, including low-grade front and rear main seals, inconsistent or excessive silicone application, and missing sealant in critical areas such as the timing cover. To prevent further issues, we have resealed the engine ourselves, despite it being sold as rebuilt and installation-ready. Overall Experience Throughout these transactions, communication was inconsistent, product representations were not consistently honored, and additional labor was required on our end to address quality issues. The company continued to contact us attempting to secure business, despite prior issues and feedback from other shops warning against ordering from them. Conclusion Based on our experience, we cannot recommend this supplier to other repair shops—particularly small or independent businesses. Shops should be aware that additional labor, warranty work, and disputes over policy interpretation may arise. We are sharing this review to help other businesses make informed decisions when selecting an engine supplier.



