Endaring HairReviews of endaringhair.com

Response from Endaring HairJul 8, 2025

We’re truly sorry to hear about this — we completely understand how upsetting and frustrating this situation is, and we sincerely apologize for the stress it has caused you. We want to clarify that we did ship your order in full and on time, but once a package is handed over to the carrier, the delivery is managed by FedEx. However, please rest assured that we take issues like this very seriously — your trust is extremely important to us. We understand you’ve already reached out, and our team has opened a formal investigation with FedEx to trace what happened and find a resolution as quickly as possible. These claims do take a little time as they must be processed by the shipping carrier, but please know we’re doing everything we can to support you and ensure you’re not left without help. We truly appreciate your patience while this is being looked into. Our customer care team will stay in close contact with you and provide updates every step of the way. Thank you for bringing this to our attention — we’re committed to making this right for you. Best regards, Endaring Hair Customer Care

Response from Endaring HairJul 4, 2025

We’re truly sorry to hear about your disappointing experience — this is never the impression we want to leave, and we sincerely apologize for any frustration caused. Regarding the tariff fee, we completely understand your concern. Please note that this fee is collected directly by U.S. Customs and Border Protection, not by us, and unfortunately, the government does not refund import duties or taxes when an item is returned. As for return shipping, we do cover the cost of shipping your original order to you — however, as clearly stated in our return policy, customers are responsible for the cost of sending items back when they choose to return or exchange them. We deeply regret that your experience didn’t match your expectations, and we truly value your feedback. It helps us continue to improve our products and services. If there’s anything more we can do to assist you, please don’t hesitate to reach out to our support team directly — we’re always here to help. Thank you for giving us a try and for sharing your thoughts with us.

Response from Endaring HairJul 4, 2025

We’re very sorry for any confusion and frustration caused — this is absolutely not the experience we want for you. We understand how important clear communication is, especially around pre-orders. We do our best to highlight when an item is on pre-order, but we clearly fell short here and sincerely apologize for any inconvenience this caused. Your feedback is invaluable, and we’re reviewing how we communicate pre-order details on our website and in our order confirmations to make this clearer for everyone. We truly appreciate you giving us a try, and we’re sorry to see you go. If you have any other concerns or if there’s anything we can do to make this right, please reach out to our customer support team — we’re always here to help.