Max EstradaReviews of enailcouture.com

Placed my order May 23. It's now August 11.... I was told last month my order would ship beginning of July. They won't even give order numbers they are working on anymore and btw the phone number to contact them is 520-573-7142 They took it off the website...

I have never experienced such poor customer service like this from a company before. The fact that there are so many reviews here about the SAME exact issue speaks volumes on the “care” they show towards the people who cared enough to buy his products. I have an order I’ve been waiting on since May 22nd and I’ve not gotten any updates on the status of my shipping, no apologies for it being so late or anything!! It’s been WAYYY past the 30 day processing wait they’ve put people through since the shutdown and still no news at all. I don’t care if his products are even good, cuz at this point the whole experience has been sh***y!! Hopefully he’ll get a wake up call when he sees nobody rockin’ with his stuff in the future smh!!! Ohhh btw, here’s a number to reach them by since they don’t have one on their website (520) 573-7142. Good luck 💁🏾‍♀️.

WELL I HAVE ALWAYS WANTED TO ORDER FROM THIS COMPANY AND WAS VERY EXCITED ABOUT THE 123NAIL SYSTEM...I AM A FIRST AND LAST TIME CUSTOMER...I PLACED MY ORDER ON 5/11...IT IS NOW 6/24...I DO NOT CARE WHAT THE HELL IS GOING ON IT DOES NOT TAKE OVER A MONTH TO SHIP ORDERS...I STILL HAVE NONE OF MY PRODUCT THAT I ORDERED I SHOULD HAVE RESEARCHED THIS COMPANY BETTER IF I WOULD HAVE SAW THE REVIEWS I WOULD HAVE NEVER EVER ORDERED FROM THEM...I HAVE SPENT $120 AND STILL HAVE NO ORDER...SMFH...I HAVE SENT MULTIPLE EMAILS..NO RESPONSE..ITS A SHAME THAT SO MANY PEOPLE ARE DEALING WITH THIS MESS

Utterly ridiculous that anyone should have to wait months for a purchase to be shipped. I could have a home built in the time it takes these people to ship an order. It's inexcusable. Shop elsewhere if you want your order in the same year.

I'm really upset to give this rating, before the pandemic I Order from them and there was definitely a whole bunch of stuff missing so I had spent a $110 for the 123 go nails and they did not send me any of the products that are supposed to come with it when I called back to let them know that I was missing said products they only sent me half the products that were supposed to come with it and I never got the rest and I didn't even get a gift cards for the loss or my trouble like most companies would offer of they screwed up so badly....so basically paid a $110 for some gel nails and an apron. Then I decided to get a couple other things and unfortunately I had to make 2 different orders which was very upsetting, bc when I emailed them they got back to me and said that they were working on orders 106 and 107 meaning that the 6 figure number starting with 106 were the orcers currently being processed & shipped...my orders started with 118 and 119. I had then emailed them again a month later and they said that they were working on orders 107 and 108 and this had been weeks later after my first email. I had made my order and it's been over 2 months I don't know what to do I've been reading online what some people have been saying and I hope that I have the same luck cause this is horrible and when I emailed them I was nothing but polite, kind, very nice, and very respectful....trying to take into account what they're going through but then I realized their state is fully green, they're completely open so I don't understand what they're saying about this pandemic being in their way I think they're just taking people's money, and I don't know if they ever plan on giving anything back. I think that's really messed up they say I can't make any cancelations because of the Covid-19 pandemic, but I think they're using it completely to their advantage and that's fuckup. I've ordered from a lot of different places and got my orders from China quicker! It just really sucks because I really love their products. I'm just shocked at how this is being handled anyway they have great products, but they just have the worst service and shipping times I has ever experienced.... ever!

I say the true, im a loyal client for a few years and no have problem until now but the experience iy was horrible. In march i do a order, this order take 3 weeks to arrive and is ok i acept and understad because all companies have issues about covid. But in may i do another order because i think arrive soon because all bussines is open in worse case i wait 2 or 3 weeks. But im so far and in tje process discover hundred os clients im same situation a lot order over 2 months. All clients start to emailed or calling but de company never respond anithing also some clients claim in Max live social media and he so disrespectful and very unprofessional front a right client claim. I decide to start a claim rush they don't respond and i start to claim to my bank thanks GOD my bank is so responsable and resolve same day TODAY but after one month and 3 weeks waiting my goods. I start second claim with after pay because a reloaded page my order is duplicated and pay 2 times same order and the can't canceled after hide new politic. Today after 2 week claim after pay they say we need to give more time to enailcouture to send my good. I say the true I'm very mad and claim my rights because i never acept pay and wait over to months to receive my goods. So i send this second email in less 5 min miracle enailcoiture created a label to send my goods. The important things to learn do not support this company and no support after pay they no look for your best interest they protect and support the vendor. I NEVER BUY ANYTHING OF THIS COMPANY AGAIN BAD CUSTOMER SERVICE NEVER SUPPORT TAKE YOUR MONEY BUT REALLY DON'T CARE YOU Look like fraud scheme they don't have products, they take our money and start to buy wholesalers or producers so i never put my work waiting very long time, i never put in risk my money and my mental peace with the horrible, unprofessional and disrespectful customer service DON'T BUY HERE

I have had the absolute worst experience with them. Which is too bad because I was excited about the items I ordered. After the purchse was made I saw on my receipt that it would take 30 days OR MORE to fulfill and ANOTHER 7-14 days to receive it (which is absolutely ridiculous because we were no longer on shutdown). Orders couldn't be cancelled either. I attempted to reach out to them several times by email and phone. I understand we were/are experiencing issues with shipping because of covid-19. However, just like other reputable companies. Max Estrada's Enail Couture SHOULD allow cancellations. During this pandemic I have ordered from Young Nails, Tones, Valentino, and a few other places. The fulfillment time has been 5-10 days for processing once they were able to start shipping again. When the country shutdown all the companies I ordered from either; stopped taking orders or had a disclaimers that work was suspended until further notice because of covid-19 (but orders could still be placed-just expect a longer delay). All of them allowed cancellations in the event consumers thought it would or might take too long. All ABSOLUTELY VERY reasonable. You can tell this company is not established and it heavily lacks experience in customer service. I had to get my credit card company involved. If you want products for your boutique/salon these are definitely not the company you need to do business with. They are very unreliable and their customer service (well there is none). Read their company reviews on Google before you place an order. I DON'T RECOMMEND at all. There are other companies that are reputable, stand by their products, and have great customer service. There's no need to purchase from a headache.

The customer service is horrible. This is my second time ordering from them . The first time they got my order wrong and had me send back the wrong product to replace with the right item. I had to pay shipping even though it was THEIR mistake. The item they sent also spilled so there was only half left. The second time I ordered, they took forever to ship. When I brought the products, on their site it warned that it would take a while to ship because of COVID, but you could cancel the order if it took too long. So after a month of not receiving anything, I sent a message asking them to cancel my order. Then they sent a message back saying, I should've canceled back in March which isn't what there website said (and the was before my order was even made-___-) when I bought the item. Had to wait an additional 2 weeks + before the items shipped. Worst customer service. Fool me once, shame on you, fool me twice, shame on me. I will NOT be ordering again.