Exclusive Nail Couture Professionals is a nail product manufacturing company founded in Tucson, Arizona, through the accomplishments of its founder Max Estrada. Max’s mission and dream is to develop the best and most luxurious nail products, and provid...
Max Estrada (enailcouture.com) has 129 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Renee
It has been 2 months and I still have not received my order. I emailed asking for a status update. A week later and no response. This is the first time I have ordered from this company...and it will be my last!!! This is NOT how you run a business. If I ran my businesses this way, I would NOT have them for long. If I provide bad or no customer service, I would have no business. Max, get it together or your business will be no more.
Sabrina 4.
Months to ship. Terrible customer service. Selling products he doesn’t have. Lies about it being made in the USA. Got my money back from my bank. Brand is so trashy from the branding to the website. Owner deletes all comments you make on their social media.
Customer- H.
I ordered $100 worth of products May 3rd 2020 ans today is Aug 14th 2020 and my order still isn't processed!!!! They only have a generic email response and no customer service phone number or support. I am disgusted that Max is running his company this way and NOBODY SHOULD EVER WASTE THEIR MONEY HERE!!!! Max has blocked me on social media for calling him out and i wont stop. DONT WORRY THO, MY BANK GAVE ME MY MONEY BACK, BUT YOUR NOT OFF THE HOOK MAXXXXX! YOU PIECE OF COVID TRASH
LaToia J.
They have the worst customer service! Blaming delays on Covid but Covid has nothing to do with placing an order and getting no response or update for 30 plus days. I have ordered and received several packages from their competitors in the 30 days I've been waiting on them to respond. AND refuse to refund you. This really sucks because their products are great. If I ever receive my package that will be the last time I ever shop with them.
Patty A.
BUYERS BEWARE!!! More than 2 month wait for your order and bad customer service. No email updates on your order status. Also, no disclaimer at the time of checkout. By that I mean, customer’s should have the option of being notified of the 2+ month wait time and have the option to agree to wait and customer’s should also be informed that they can’t request a refund after order is placed.
Ashley B.
I ordered 6/19/2020 53 days later and I still haven't received my items. I would contact customer support but they barely respond. This is a total THUNDERFUCK!!! I wish he would Stop emailing and promoting more stuff when you can fulfill the current orders.
Tara J.
I just like EVERYONE else placed my order back in May 2020. I still have let to receive ANYTHING but a generated email, claiming due to covid...blah blah blah orders will take 30 days. Yaaaah IT'S AUGUST 1ST!!! still nothing! Just the good old dame generated email. They updated it with, YAY we are back in the warehouse and fulfilling orders again... then it continues to say due to covid. They have time to update their website with new products they are offering... but cant seem to produce a personalized email letting you know where the F your stuff is or when you'll get it. They as well do not tell you that you cannot get a refund till AFTER you place your order. I searched thru the entire website BEFORE placing my order as I had heard a few complaints about them. But I also heard good things too. So since there was no major red flags which would give me serious concern at the time about placing an order, so I did. I then received a confirmation email receipt and on that email receipt it said NO REFUNDS AFTER March 15th. I too have filed a complaint with the BBB of Arizona. I am thinking of contacting a lawyer and filing a class action lawsuit. 3 months later and still no product or money back. I spent over 98$ for my order!! No customer service, no number to contact, no way to get my money back, this company needs to have its license stripped, website shut down and criminal charges filed with the local court system for theft!
Karen Rutter D.
This company is horrible! DO NOT BUY FROM THEM! Placed an order June 1 still have not received any product. Emailed them got a canned answer. Emailed them again no answer. Just filed complaints with the BBB and FTC for fraud. Anyone who has had trouble with them should file complaints!! Very easy to do online. BUYER BEWARE!
