Max EstradaReviews of enailcouture.com

He claims that his products are made in the USA when his products CLEARLY say made in China. Fraud company, overpriced and sells you low quality products with no refund.

As a first time customer, this company did me really wrong. This company is only good for taking your money. Exactly why they have a no refund/exchange/and no cancellation policy. If you don’t want to have shipping protection and courage to take care of your customers when something goes wrong, there is no point in investing into your company. He purchases all of his products from China and lies about them being made in the USA, there is now way!! Customer Service is no better and you’re not able to talk to a live person, only via email. Waste of your time and money. Go ahead and waste your money if you want. As a first time buyer like myself, purchasing a used mini toy nail drill that cost $299.98 looked used, screen was scratched and didn’t work at all. They had the nerve to blame shipping. Everything was perfectly packaged, no way in hell it was shippings fault. The only good thing they know how to do is SCAM people out of their money so beware of purchasing any items from them. YouTube: Enail Couture’s BAD reviews | GIVEAWAY!!! Channel- Simply Crystal join in on the lawsuit, because two heads is better than one

This company and their customer service is garbage in my opinion. They don't put any insurance on any packages they ship so when it goes missing you're SOL because you won't be able to file a claim with the carrier. Nor will they offer any assistance even if the carrier provides a letter of missing package. This company doesn't give a crap about you as a consumer once they have your money. I suggest spending your money elsewhere like Kiarasky where they offer you the option to buy insurance to protect your purchases.

I bought the e-file that retails for $299 without tax and when it arrived the screen was scratched up. There wasn't a protective plastic on it or anything. I reached out not realizing they have the shi**** policies and customer service, just asking for some compensation because I'm sure the product works fine but why did I spend that much money to receive a unit with the screen scratched. They blamed it on shipped which makes no sense because it's snug in a box with foam around it and a foam piece on top, then the box is wrapped in multiple layers of bubble wrap. There is NO WAY the screen could of gotten like that during shipping. They said to file a claim with the shipping carrier and usps didn't let me do that. I full heartedly believe it was the way the product was handled before. They ignored my request for compensation and they do no refunds, no exchanges, no returns. Issued me a code for in-store use. I don't even live in the same state. Then they issued an online code which I won't use. The site is a joke anyway. Honestly I'm so unimpressed with this brand that I will never buy from them again. I've used different products by them before in school but if I knew this is how it would go out of school, I would of never bought from them. It's made in the USA and it shows just how much they don't care.

I actually liked the products at first. Especially the tips. I ordered the 123 system. I didn’t have any issues getting my order. However, absolutely no instructions. I get you can go online and see a lot of videos, but as a licensed cosmetologist, I like all products to come with instructions. A lot of the products we use can cause reactions, some very painful and serious. It is awkward to apply the nails on yourself. Hard to hold the nail on and put it in a lamp or even if you buy his light to cure. I read where one person said she put the light in her mouth so one hand could hold the nail on the other hand. Also, I too had a horrible reaction to this system. Very painful. I had to remove the nails and when I did I could see where these tips had left little purple spots on the sides of my nails that look like bruises. I would suggest if you try this system to try one nail, and see what happens. I’ve used many acrylic and gel systems, and this is the first time I’ve ever had a reaction. I did contact the company, I was told if I thought I was having a reaction, I should call my doctor. Duh!!! What I wanted to know was if I had done something wrong, so if I applied on someone else, I wouldn’t make the same mistake. But, no one could tell me what I might have done wrong. So, I will use the tips to practice my designs. I can’t risk using this system on someone else. I wouldn’t want them to go through what I did. They’d never trust me to do their nails again. Very glad I tried them on myself first. Good luck if you try this system. I really hope no one else will have the reaction I did, very painful!!!

It's a shame because the products really are excellent quality and the brand anesthetic is on point, but their customer service makes me never want to recommend them. If you get lucky and there are no issues with the order you'll be very happy with the products. Things happen, though, and when things go wrong don't expect any help from them. They flat out ignore emails, don't offer solutions and refuse refunds even when the product is defective from manufacturing. They also refuse to take any responsibility for shipping issues, and their shipping times can be fast or very very very slow. Orders will not be canceled, even if its taking them months to ship it out. And on my last order, when a couple of gel polishes came dried out, I had to open a paypal case to get a response. Their offer? Send back the whole order at my expense to get a full refund. The 2 products that came damaged totaled 10 dollars. They need to improve their customer service because as they stand they'll only continue to lose business. I know I'll be hesitant to order nore from them despite loving the brand. Shame.

Their quality control and customer service stinks. I've received mislabeled, incorrect shapes and even sizes missing in the 123 go nails. I asked them to fix it and they told me if I thought the were such a rip-off and illegitimate company. I was welcome to never order from them again. Let me clarify that I never said they were a rip off or questioned the legitimacy of his business. They must hear that alot and that is their default answer knowing what they are.What a joke.. it's all good, til it's not.... he must be broke from all his Gucci sweaters to be desperate enough to rip someone off over a $10 bag of nails. Not metion he is a straight up bully Pathetic Max!

I was trying to put in a discount code and some how ended up checking out through the shop app. I called customer service immediately after and they couldn’t stop the order and refund me my money. I didn’t realize how desperate this company was for money and clearly reading reviews they are pretty desperate. Shame on this company for being so Grimy. I will not be doing business with them again.