Max EstradaReviews of enailcouture.com

TERRIBLE, HORRIBLE service!!!! I’ve emailed twice with no response on an order placed 22 days ago.

If I could give no stars I would. I place my order exactly a month ago today. I have not yet received my order. I understand shipments have been delayed to the virus HOWEVER I've ordered stuff from other companies during this time and I've gotten weekly e-mails with updates about my shipments. I sent an e-mail a week after i placed my order and got a very scripted e-mail saying shipments were being delayed and my order will say "unfulfilled" until it's shipped. I e-mailed them a few days ago w zero response. I'm about to dispute the charges with my bank and get the money back. I will never ever order from this place ever again. Horrible customer service. I get e-mails from them with offers and "coupons" about once a day but never an e-mail about my order. GET IT TOGETHER ENAILCOUTURE!!!

Never again! It has been a month since I placed my order and it still has not been shipped. I sent a message to customer service a couple of weeks ago and received a form letter response. Crooked if you ask me. This company is quick to take your money and say "thanks for the order! We will fill it when we feel like it. Oh, and we have your money and there is nothing you can do about it" I read all of the bad review before I made the order but had decided that I would order anyway since the products are made in the USA. Bad choice. There are plenty of other nail companies who manufacture products here in the states. This one is not needed!!!

If I could give no stars I would. I placed an order on 5th April as others said after completing a message comes up telling you can't cancel or get a refund. Had an email 30th April to say my main item was out of stock, which they knew when order was placed! Should not be available to put in basket if not available. Expected a longer wait as in UK, but now 21st May and still waiting. Sent several enails to ask if my order has been shipped as my main item is back in stock now, no reply and no tracking number to check. I'm sorry Max I enjoy your pots and know you have good quality products. Very shoddy customer service for a company purporting to be international. Need to improve or will lose a lot of customers.

Don’t do it ! I will never support this company again. They hurry and take your money, but do not deliver your product. It has been 25 days and it still has not shipped, I emailed twice with nothing but automated excuses and reminders you cannot get refunds or cancel orders. The website says it will deliver in 2-4 days after order. They don’t disclose until after the order is completed that you cannot cancel or get refunds. Sorry EnailCouture but consumers have rights! I worked with visa and exercised my chargeback rights and got my money refunded. I recommend you all do the same. Or we Techs need to start a class action lawsuit.

Ordered on 4-8-20 received order on 5-4-20 When ordering items were marked in stock I then emailed them for express shipping and then during that email exchange I was notified of an item being out of stock and my order being delayed. “ Due to the square being on preorder we are not able to send out your parcel until those arrive.” So they claimed they DO NOT SPLIT orders. Received package and I was missing an item I ordered further look into the package there is a small piece of paper saying missing item was out of stock (which was not the original item that was out of stock a month ago) and it would be shipped later. So 1 you lied because you CAN and will split orders, 2 you did not notify me of any of my items being out of stock. Original item or the 2nd item. I then emailed them on 5/4/20 asking for an Eta of when this item would be stocked and shipped, received this response “ We expect to ship the item at the end of this week , you will be getting a separate email with it tracking once it leaves your facility ! xoxo” That time comes and goes and had to email them once again about the status no response within 24 hrs, sent a 3rd email and received this response “Thanks for reaching out! We appreciate the opportunity to help you. We will send out your missing ballerina nails once the restock of these tips is available! You will receive a shipping confirmation with a tracking number once they are sent. We apologize for any inconvenience this may have caused. We appreciate your understanding and patience during these uncertain times.“ This was my 1st and sadly my last order with Enailcouture. I will give them another week then I will dispute this transaction with my Cc company as said item. The product itself is Outstanding however, as a customer service trainer the lack of professionalism in staying ahead of problematic issues and keeping your consumer fully aware is where I will refuse to continue to do business with them. I understand the processing times are high due to Covid19 however, let that be the 1st thing a consumer see’s so that they can decide if the wait is worth it as these might be items needed ASAP. To help them continue to serve their clients. The out of stock items need to say “OUT OF STOCK” and unable to order until it’s IN STOCK so there are no delays with the remainder of the order. I understand you need to run a business but WE run businesses as well and sadly depend on your reliability to get our items to us in a timely matter or at-least refuse to take our money on items you know are not “IN STOCK”. The product is amazing but not worth the hassle of reordering and dealing with the lack of empathy from the company. Instead of the 50000 daily daily emails and demonstrations on FB and Ig I think Max should redirect his attention to the processes he has in place from inventory notifications to order processing to customer communication but sadly his attention is on selling and not delivering. I hope this reaches someone who is a 1st time buyer and they understand what sadly might more then likely be their experience, because I wish i would of did my due diligence to look at reviews and YouTube’s of this company.

Wished I'd never ordered from this company. after I placed the order I get a message saying no refunds. I've paid of items that I may or may not get. I wish I would have read the reviews before ordering. He seems to take money and cant deliver. Bad business. I could have ordered from another company. Now my money is down the drain

Can already tell a lot about this company by allowing people to make purchases and not letting them know they are accepting orders but not shipping any out during covid UNTIL YOU CONFIRM YOUR PAYMENT!!!. Of course they aren't accepting cancellations or refunds. Very scumbag thing of a company to do but hey, if you Google reviews on the company you'll make your own best decision. can't wait for my order, keep ya posted in '2021 xo