Sinocare Inc.Sinocare is dedicated to the innovation of biosensor technology, developing, manufacturing and marketing rapid diagnosis testing products for chronic diseases. Main products:blood glucose monitor, blood pressure monitor, digital oral thermometer, Infrared forehead thermometer, white noise machine, stethoscope etc.
Sinocare Inc. (en.sinocare.com) has 241 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Craig3f2
I have just purchased a sinocare blood sugar monitor and am slightly dubious of it's accuracy. I took a reading 2 hours after eating and the result was 1.7 mmol/dl which I though was incredibly low. I immediately took another reading and the result was 5.4 mmol/dl. quite a jump! I have really lost confidence in this monitor but as I still have my old one and a few strips for it I will compare the results the next time.
Carmen Ruiz B.
He hecho un pedido de tiras reactivas para mi glucómetro. Lo han mandado a otra dirección. He escrito para solicitar algún tipo de solución y preguntar qué estaba pasando con mi paquete. En ningún momento han contestado tampoco hay ningún lugar donde yo pueda mirar los comentarios y las solicitudes que he hecho estoy decepcionada en general con la marca. El pedido ha sido directamente a ellos a través de su propia web y aún así no dan ningún tipo de solución decepcionante la verdad.
Dr Michael L.
Utterly useless instructions nearly caused me to return my 2 in 1 BG and UA meter. After using 7 UA strips following the instruction in the user manual, which clearly states "hold the tip of the test strip to the blood drop', I realised that the reaction chamber on the UA test strip is horizontally positioned about 1 cm back from the tip, unlike the BG test strip where it is in the tip. The meter functioned properly after this and gave me readings for both BG and UA. Better instructions in the manual, with the test strips and online for UA test strips would be helpful.
Thorsten B.
Der große fette Link zur Homepage sinocareintl.com führt ins Leere. Es gelingt mir nicht, in Erfahrung zu bringen, ob es für die Blutzucker-Messgeräte von Sinocare eine App gibt, mit der ich meine Messwerte verwalten, ausdrucken ect. kann.
alanw47
I have seldom met a company with such woeful Customer Services. I contacted them via their website as my sensor was defective. They replied promptly asking for photos and other info which I supplied almost immediately. They then closed my enquiry on the basis that they hadn’t heard from me, and multiple emails asking for it to be re-opened have been ignored. Their monitors are not cheap, so I won’t be giving any more money to a company that treats their customers so badly. EDIT I have supplied the photos you requested in your response to support AT sinocare DOT com FURTHER EDIT I have checked my settings and my Sent folder, and it has been sent. Your reply has the feel of a ‘Bot’ reply and we are getting nowhere. There is nothing more that I can do. I cannot recommend your product or your Customer Service. 6 JANUARY 2026 I have received your latest response, which must surely be a joke. I have responded to the supplied email address, but I doubt you will get it. You send me a link, requesting photos, yet the provided link has no option to attach photos. Totally unprofessional. 7 February 2026 Thank you for reply. In answer to your question, Yes I have used the second sensor and Yes it did function as intended. In relation to the defective one you already have as much information as I can provide, so either replace it, or don’t replace it, I will not waste any more of my time filling out forms that I have already submitted. 08/02/2026 Thank you, that will be fine. Much appreciated 09/02/2026 Thank you very much, and I can confirm that I have received the refund and I now consider this matter closed.
Response from Sinocare Inc.Feb 5, 2026
Hello Customer, I'm not a robot. We really want to help you resolve your issue. To save your time, could you resubmit your request for a CGM sensor replacement? You may apply via this link https://de.icancgm.com/app/after-sale/apply Please include your order number and attach photos showing the issue with the sensor at the same time. Once we receive your request, we can deal with you. Best regards, Sinocare Customer Service ------------------------------------ 2026/2/7 Sorry, we really can't receive any reply via email. Otherwise, we won't try to contact you here. As the brand of Sinocare, we also do not want to lose our reputation in this way. It's not our will, our aim is to serve our customers with full satisfaction. You can submit the after-sales application, and we will help you finish the replacement step by step. Besides, we noticed that you ordered two sensors. Have you used the other one? Does it work well? If you have any difficulty using it,just let me know. We will help you then. -------------------------------- 2026/2/8 Thank you for your prompt reply. And we are glad to hear that the other sensor works well. To save your time and money, we will refund the cost of one CGM to you. The money will be returned to your initial bank account. Is it convenient for you? -------------------------------- 2026/2/9 Hello customer, We have issued a refund to you. Please check your account later. Yours sincerely, Sinocare Customer Service
elisa P.
Ho fatto un ordine in data 19/12. Non ho ancora ricevuto nulla neanche una e-mail per sapere a che punto è la spedizione. Ho scritto due volte all’assistenza ancora nessuna risposta. Vediamo come va…
Eric F.
Estoy satisfecho del producto recibido pero decepcionado por el servicio post-venta inexistente, le paquete tardo el doble de tiempo previsto, mande mensajes sin respuestas, y se suponía que el envío era gratuito pero tuve que pagar 7,50 euros de gastos de aduanas, lo mismo mande un mensaje y sigo sin respuesta, mejor comprar los productos de Sinocare por otras plataforma que la pagina oficial de la marca.
Mario
Possiedo un aparecchietto per misurare la glicemia a casa! Safe Accu 2. Non soffro di problemi glicemici ma ogni tanto la misuro per sicurezza. In poche parole da 1 settimana che la misuro e mi dà valori sballati misurata 4 volte in 10.minuri mi da 4 valori diversi!!!a com'è possibile?
