emptyoo.comReviews of emptyoo.com

I have not received the Christmas tree I was promised. NOTHING has been delivered, I had to buy an alternative one from another company. I do expect to be fully refunded.

What a rip-off. Saw what looked like a fun Christmas Tree, priced in our local currency and so, after first customer and other discounts, decided that it was worthwhile. Then came the credit card bill at almost double the cost as the price had suddenly converted to USD, much higher cost than originally agreed AND attractine a overrseas transaction fee!! I felt that this was not worth it and so emailed (no other contact options available) to query and to cancel my order - as per the sales blurb about how much they value my custom and want me to be happy. No responses came and then, a few days later, an email saying that my prodiuct had been shipped. I continued to email and was finaloly told that it's too late to reverse the charge as it has been sent already!! To add insult to injury they offered 10% off my next purchase, as if that's ever going to happen.

Would not even give this company a 1 star if 0 was an option. I ordered a wreath hanger that will not work for my door. Price $129. I emailed for return instructions. First offer, keep the item and $6 refund then $12 refund now $20 refund. They tell me the return will be costly for me yet they offered free refunds. A sham DO NOT ORDER BEWARE!!!

Purchased wireless bedside wall fitted lights. The quality of the products was okay for the price ($150) however 2 months after installing them, they didn’t work! Customer service said that because it was 6 months after purchase they would not replace them (I didn’t fit them immediately upon receipt) Instead they offered me 10% off another purchase!!! So in effect they’re happy to take your money for a product that doesn’t work beyond 2 months of use but will happily take more of your money for the same level of product! Mind blowing. I would not recommend this company or their products.

I’m grateful for your answering

I wouldn’t even give it a star. I seemed to have a similar experience as some others. Ordered some faux plants. Paid almost $400 with shipping, etc., product itself was $329. It took forever to come and the quality was terrible. The website said free returns but that was not the case at all. I contacted customer service, as per the site’s instructions and asked for the return info. They offered me $10 and told me to keep the product. I refused. Then they offered me $40 to keep the product and told me it would be too expensive to return. Well, that was true. FedEx priced it at almost $700. I had no idea the product was coming from China when I ordered it, and again, it said they offered free returns. Obviously I didn’t return it and now I’m out almost $400 and am the owner of the worst quality faux plants ever.

I have ordered before and liked the product. Hoping the same quality of product will come this time as before.

CAUTION: We placed an order that was over $600 for 3 items and only received 2 items. We have tried contacting them several times through several different methods for the past 2 weeks and have not gotten a response back at all. We are missing an item that we paid $249 for and they will not respond whether it is still coming or if they are going to refund us. Be careful in ordering from this company.