emptyoo.comReviews of emptyoo.com

Takes too long. Two weeks and still don’t have product!

TERRIBLE CUSTOMER SERVICE! I ordered a door garland hanger that wouldn’t fit my door. I kept all of the original packaging & wrote them asking for the proper procedure to return the item. They requested I send them a photo of the problem, which I was happy to do. The response was that they would return $6.00 and told me to keep the item (perhaps I could give it away). I paid nine times that amount for the item. I suggest never doing business with this company. They have terrible customer service.

Had to give them a star otherwise I couldn't write a review. DO NOT BUY FROM THIS SITE, 90% is crap they don't send what they describe then refuse to reimburse you unless you pay for all return costs back to china. Don't rely on PayPal buyers guarantee because they refuse to reimburse you unless the product is returned which in most cases more than what the product is worth. I brought a $169 usd drop down Xmas tree and received something you could buy for $10 usd and a return postage of $80. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM X 10 MILLION.

The quality of the tree is very poor, seriously overpriced. Moreover I was charged twice for the storage bag. I tried to reach their customer service asking for a refund, instead I was informed that my second bag will arrive soon. I explained that I don't need that 2nd bag, but they did not bother to response to any of my emails after that. Unacceptable customer service, horrible quality. Wound NEVER recommend it!

Terrible I never received my package that was ordered on November 27th. Totally disappointed!

What a rip-off. Saw what looked like a fun Christmas Tree, priced in our local currency and so, after first customer and other discounts, decided that it was worthwhile. Then came the credit card bill at almost double the cost as the price had suddenly converted to USD, much higher cost than originally agreed AND attractine a overrseas transaction fee!! I felt that this was not worth it and so emailed (no other contact options available) to query and to cancel my order - as per the sales blurb about how much they value my custom and want me to be happy. No responses came and then, a few days later, an email saying that my prodiuct had been shipped. I continued to email and was finaloly told that it's too late to reverse the charge as it has been sent already!! To add insult to injury they offered 10% off my next purchase, as if that's ever going to happen.

Would not even give this company a 1 star if 0 was an option. I ordered a wreath hanger that will not work for my door. Price $129. I emailed for return instructions. First offer, keep the item and $6 refund then $12 refund now $20 refund. They tell me the return will be costly for me yet they offered free refunds. A sham DO NOT ORDER BEWARE!!!

Purchased wireless bedside wall fitted lights. The quality of the products was okay for the price ($150) however 2 months after installing them, they didn’t work! Customer service said that because it was 6 months after purchase they would not replace them (I didn’t fit them immediately upon receipt) Instead they offered me 10% off another purchase!!! So in effect they’re happy to take your money for a product that doesn’t work beyond 2 months of use but will happily take more of your money for the same level of product! Mind blowing. I would not recommend this company or their products.