Empress MimiReviews of empressmimi.com

Jezza and the whole team are truly wonderful, and their customer service is truly unmatched. They go above and beyond in keeping you informed on your order, and are willing to help with anything you might need.

The customer service team is always absolutely amazing and wonderful. I very much appreciate the human centered approach to customer service and that the messages that I received feel like they’re sent from real people who actually care about what services they’re offering and care about me as a human.

There were some issues with my package that caused a significant delay. Luckily, customer service responded very quickly and took immediate action to solve the problem. They were friendly, understanding, and kept me updated along the way. Even though the delay was unfortunate, the way it was handled made a very positive impression on me. Great support!

I recently ordered the Venus set. Unfortunately the size I ordered did not fit properly. I am a Medium through and through. However, the sizing guide on this site did not account for anything other than bras and panties. This particular robe happens to be fitted, which would be helpful to note in the description, since this particular item did not fit. Jezza, the customer service agent that I was corresponding with explained to me that I could definitely exchange for size. However, I would have to pay for the return shipping since that was their policy. She apologize for not having sufficient sizing information for this particular item of clothing. Regardless, I would still have to pay the shipping. Not too happy about that and that’s the only reason they have four stars instead of five. Customer service was excellent. Responded very quickly helped me to resolve my issue. About the product, gorgeous absolutely gorgeous. I was a little hesitant in purchasing until I checked out Trustpilot and I saw that they had a good track record. It was rather expensive at least for me considering that I’ve had some pretty bad experiences with different online companies that are advertise on Facebook particularly. 

Lovely products delivered with the subscription plan and exceptional customer service. I had to exchange the size of my purchase and received a patient and helpful response. Love the dedication to making the experience Empress-like; I think it adds value to the products, which are already great! Shipping was smooth, I had to pay a customs fee upon delivery, which was expected for an international shipment.

My experience with your customer service has always been amazing ! I had an issue with a box "The Empress Box" that never arrived due to postal worker strikes, and your customer care team was incredibly helpful. I never had any trouble getting in touch with someone from your company, and every time, whether it was about sizing or delivery, you were always extremely helpful and genuinely kind. I wish more companies were run the way yours is, because you treat people kindly. Thank you for everything.

Jezza was super helpful and nice. I needed help with an order cancellation and they were super helpful and fast to respond.

The lingerie is beautiful and customer service very kind and fast reacting.