Empress MimiReviews of empressmimi.com

I had an issue with my order and Jezza went WAY above and beyond to fix it and make sure I was well taken care of. Absolutely the best customer service!!

Have ordered from them before and the set was stunning. Ordered again and sadly the set was too small for me but Jezza’s customer service was amazing and they were very friendly and helpful with helping me return my items and telling me all my options for the next step. Definitely will be coming back for more sets in the future!

Jezza has been super in handling my order query!

I just recently subscribed to the queen box, and I had a fitting issue with the first set, so I returned it and contacted Empress Mimi. Jezza promptly responded and helped me out with the 'one free return when a fitting issue'. Easy peasy. Thank you! Looking forward to the next set <3

Service of Jezza its perfect , polite ans serviable.

Every time I reach out to Jezza she replies promptly and addresses my issue expeditiously and with incredible knowledge and care. I have had nothing but wonderful experiences so far, despite issues with sizing on both of my initial purchases. It’s because of HER that I am still willing to find my perfect fit. Thanks for all you do Jezza. I deeply appreciate you.

I DO NOT recommend this company AT ALL, it's money down the drain! I ordered two sets. I did not receive either. I can't how low-class this company turned out to be! I received an email saying it's been shipped but did not receive a single package. Then the subscription renewed and I couldn't get a refund because the customer service was just non-existent. That's horrible! I received no help tracking them and no support from the team. Nothing but automatic emails. I have sent numerous emails in vain. And it's so hard to find official info about this company... Are they even registered? So disappointing.

Quick resolution of my problem. Even went so far as to figure out the issue behind my problem. And very cordial communication