EmpireCoversReviews of empirecovers.com

Experienced an issue with my auto cover. Contacted Empire and in less than 24 hours they processed my warranty claim and replacement was with FedEx for delivery. My Contact Agent, Melissa, did an amazing job handling my claim....5 Star service.

Can't say enough about Empire. I noticed a tear in my Hatley cover and called to get a replacement. Turns out it had a 12 year warranty. The sent me a new one (got it in two days!) I called abt something else and mentioned that the new one didn't have tie down straps like the original. New replacement on the way! What great service. Each person I spoke to was nicer than the last. I couldn't be happier or more impressed!

I purchased a Stromblock cover for my 1970 Cadillac Coupe DeVille. Unfortunately, after the first substantial rain I found that the cover had soaked through and was sticking to the painted surfaces of my vehicle. Being thoroughly disappointed, I immediately contacted the Customer Service group of your company via Email to request a return and full refund and received a prompt response from Customer Service Representative Melissa who provided me with clear and concise instructions with next steps to be followed in the process. Melissa was extremely helpful and patient since in order to send pictures of the sales tag and the leaking cover, my phone service could not support delivery of them through email. Melissa reached out to her supervisor and promptly advised me that they would be able to accept a text message from me with the pictures so that we could continue to move forward to process my request without delay. Through Melissa's diligence and professionalism, I was able to successfully meet the requirements necessary for review and approval of my return request. I greatly appreciate all of Melissa's help, guidance and support throughout this process and and grateful for her in going above and beyond to provide elite customer service to me which I am most grateful for. I will consider your company as a viable option for my future needs due to this most satisfying experience. Many thanks again to Melissa. She is a valuable asset to your team.

Just wish they were the first company I purchased a cover from instead of carcovers.com. This company is honest, great quality cover (actually waterproof) and they do not have a limit on the number of warranty claims like carcovers.com. Obviously, these guys know that their covers will last more than a year. I had an issue with the cover they suggested as it was too small. They immediately sent out the correct one.

How do I activate the warranty ?

perfect fit!

Trailer trailer cover arrived as described and a head of schedule. I would recommend the product to my friends and family and would purchase my next trailer trailer cover from Empire again.

We haven't used it yet.