EmpireCoversReviews of empirecovers.com

Canadian buyers beware, even though you order something off Empires Canadian website, the item may ship directly to you from the U.S. and you will be charged a lot more undeclared cross border fees. I live on Vancouver Island and ordered a boat cover off the Empire.ca website on Sept 11 presuming the company had a Canadian presence/warehouse. I was charged $258.99 for the boat cover, $65 for shipping and $38.88 for tax. When I received my boat cover i noticed it was a shipped via Fedex from Kentucky U.S.A. but I presumed since I already paid shipping and tax, everything would be fine and there would not be any additional costs. Today, Oct 16th, I was surprised to receive an invoice from Fedex for an additional $112.89 for various fees including an additional $47 in provincial and federal taxes. So to summarize, I paid $258.99 for the boat cover and $216.77 for shipping and taxes totalling 33%! In the companies website under shipping info, it states "Empire does not reimburse for any additional costs incurred due to importation".

I purchased a Triton Boat Cover from Empire Covers with an approved 4-year warranty. Less than three years into the warranty, the stitching completely failed under normal carport use. When I submitted a claim, they refused to replace it, claiming the exact SKU was out of stock and that they "do not substitute covers" under warranty—even though they still actively sell covers for my exact boat model on their website. Instead of a replacement or a full refund, they are forcing a lowball, prorated refund of $66.93 on a $178 purchase. To make matters worse, they told me a paper check will take up to 8 weeks to arrive, or I have to take store credit. When I asked them to show me where their website states they only offer partial prorated refunds, customer service shut down the conversation and told me they would flat-out stop responding to my emails until I picked one of their poor refund options. Buyer beware: their multi-year warranties are completely meaningless if your cover breaks down.

Experienced an issue with my auto cover. Contacted Empire and in less than 24 hours they processed my warranty claim and replacement was with FedEx for delivery. My Contact Agent, Melissa, did an amazing job handling my claim....5 Star service.

I've bought multiple basic covers for cars, motorcycles, and ATVS from EmpireCovers. Note that most of the reviews on their web site are fake as you can't add your own review and they are all 4 or 5 star. The covers are not too expensive and work OK. They blow off the cars easily. They are not super durable. My biggest complaint is that they leave this weird white powder behind on the cars. So I have a freshly washed and waxed car under the cover for a few weeks and then have to clean it again when taking it out for use. I would definitely look around for alternatives before buying from them again.

Ripped after 4 weeks on camper. Brand new out of box. Said they would replace under warranty but couldn’t due to fire in warehouse. I asked for my money back but they offered only half. Will never buy their product again

Ripped after a month of being on my RV . Offering a replacement but why would anyone want to put there trash product on again. Will not refund.

It keeps tearing since we put it on in different places. If weather gets a little wind, it tears more

Can't say enough about Empire. I noticed a tear in my Hatley cover and called to get a replacement. Turns out it had a 12 year warranty. The sent me a new one (got it in two days!) I called abt something else and mentioned that the new one didn't have tie down straps like the original. New replacement on the way! What great service. Each person I spoke to was nicer than the last. I couldn't be happier or more impressed!