Amos A.
They do not honor warranty!
I purchased a Triton Boat Cover from Empire Covers with an approved 4-year warranty. Less than three years into the warranty, the stitching completely failed under normal carport use. When I submitted a claim, they refused to replace it, claiming the exact SKU was out of stock and that they "do not substitute covers" under warranty—even though they still actively sell covers for my exact boat model on their website. Instead of a replacement or a full refund, they are forcing a lowball, prorated refund of $66.93 on a $178 purchase. To make matters worse, they told me a paper check will take up to 8 weeks to arrive, or I have to take store credit. When I asked them to show me where their website states they only offer partial prorated refunds, customer service shut down the conversation and told me they would flat-out stop responding to my emails until I picked one of their poor refund options. Buyer beware: their multi-year warranties are completely meaningless if your cover breaks down.
Response from EmpireCoversJul 13, 2026
The warranty claim was not denied. It was approved, but we did not have this item in stock due to a warehouse fire. We explained that we could not offer a substitution do to issues that customer have had with substitutions recently causing more issue. We offered an alternate option of a prorated payout due to not having this item in stock. We did not have information that this item would be coming back in stock, which was why the prorated warranty payout was offered. The customer had this item for 2.5 years of a 4-year warranty. A full refund as a resolution due to an out-of-stock item would not be an appropriate resolution. Customer Service was surprised that the item came back in stock. When that happened, the customer was reached out to and offered to have this item sent to them. They agreed to this resolution. The item was delivered to them as of 7/7/2026. Since the warrantied cover was offered, approved by the customer as a resolution option, and delivered we consider this issue resolved. They have not stated that there is any issue with the replacement cover., This customer has continued to leave negative reviews despite us being able to honor his warranty in the replacement option that he desired.