Stinky P.
Bad Customer Service
The representative I talked to on the phone, Amy, was very rude. She kept interrupting every time I went to explain my situation she would say to let her finish speaking and that I wasn’t understanding what she was saying, even if she wasn’t speaking or did not say anything previously. She made it very difficult to reach a resolution to the problem.
Response from Empava AppliancesFeb 21, 2023
Hey Stinky. I wanted to reach out and apologize for the experience you had with our team. This is not typical of us and can assure you it wouldn't happen again. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. If there is any way to earn your trust in the future please let me know. Also, feel free to drop a email to [email protected] regarding your problem, we’ll solve this issue at hand. Thank you.