emmamason.comReviews of emmamason.com

Harris was polite and competent. I appreciate the expediency of placing the order and the assurance that it would be delivered and set up in our home!

Terrible experience dealing with this furniture company! Save your time and money and go elsewhere, you will never get your furniture for the advertised price they do a lot of Bait & Switch!

I placed an order for a sofa that was advertised on the website as In Stock 2 1/2 months ago and have yet to receive it!! Not only is the have I had to wait a ridiculous amount of time, they refuse to offer any credit or compensation for the unexplained delay. I will never order anything from this company again!

This has been by far the worst furniture purchasing experience I’ve ever had. I ordered a bedroom set that was supposed to be delivered in September, but the order arrived partially and with missing items. The pieces that did arrive had scratches and dents, and during delivery the delivery crew scratched my floors. Unfortunately, I noticed the damage only after they left (and after I had tipped them). What followed was months of frustration. After waiting over a month for replacements, the next shipment arrived damaged again and with the wrong item. Another long wait followed, and the order was still incomplete — the nightstand was missing. Eventually the nightstand arrived completely damaged, so we sent it back. The company assured us a replacement would arrive within a couple of weeks, but after waiting another month nothing happened. At that point I opened a credit card dispute, and only then did the company reach out saying they couldn’t send the replacement unless I closed the dispute — which suggests they hadn’t even reordered the item yet after all that time. The worst part is the countless hours of emails and back-and-forth I had to spend dealing with this mess. It has been an incredible waste of time and energy. I closed the dispute three weeks ago, but the company still has not issued a refund and the order remains unresolved after many months. This is my first escalation, and if the issue is not resolved soon I will pursue legal action. I strongly recommend avoiding this company unless you want to wait months, receive damaged furniture, and spend endless time chasing customer service.

I purchased 2 bookcases and a combo file cabinet for right at $3000. After waiting 49 days to receive my furninture, ALL THREE PIECES came in with scratches and damages. They offered me $100 and refuse to do more about it. I am very dissappointed.

I just received the bed I ordered. It is beautiful! It is really well made and the customer service manager stayed in touch letting me know the status. The only problem I had was that it took six months to receive. I had also ordered two nightstands but I received them after four months. The customer service managers were so often that I can overlook the time to get them. I paid for the top delivery and I’m so glad I did. The guys were very professional but it still took a while to put the bed together. The bed would have probably been all scratched if we had tried to put it together ourselves.

The item itself, obsidion green hutch, was lovely. The "instock" availability on the site was misleading as I got the hutch more than 3 months after ordering it. I believe much of the delay was due to the 3rd party " white glove service" which shifted out my delivery multiple times and then did not provide delivery options as told we would and then delivery time changed by a FULL DAY. I would not recommend Emma Mason and I would not recommend Diverse Logistics. You can not leave a review on their site which makes me question integrity of the reviews they show.

My experience with Emma Mason has been outrageous. My order was never delivered within the promised timeframe or within the 30-day period required under federal law. I was not given proper notice of delay or the option to cancel for a full refund. I gave them additional time in good faith, and the order still went unfulfilled. Not just one representative — but leadership and multiple team members — ignored my repeated messages. Instead of taking responsibility, they hid behind internal policies and tried to impose massive cancellation fees after failing to deliver. In my opinion, this feels like a scam. I paid thousands for merchandise I never received and was met with silence and policy excuses instead of accountability. I asked for a full refund and a simple apology. I was ignored. Buyers beware.