emmamason.comReviews of emmamason.com

Everyone was extremely helpful and professional. Orders was delivered on time on date as requested.

Great product. Nina was very helpful throughout the process. Thank you.

My counter stools were perfect! Jade was very helpful and kept me informed throughout the delivery. Thank you Jade!

Excellent Purchasing Experience and Beautiful Desk! I am extremely pleased with my recent desk purchase from Emma Mason! From start to finish, the entire ordering process was smooth and seamless. Omar, the Success Manager, provided exceptional customer service by proactively keeping me updated on my order and shipping status throughout the process. The desk arrived exactly as described and is beautifully made with excellent quality. After realizing that the desk keys were missing, I contacted Omar, and he immediately put my mind at ease. Thanks to his excellent communication and dedication to ensuring I had a positive experience, replacement keys were sent to me promptly. From the initial order to delivery—and even after the purchase—Omar exemplified what outstanding customer service should be. His professionalism, communication, and commitment to customer satisfaction made this an excellent purchasing experience. I highly recommend Emma Mason and especially appreciate the top-notch service provided by Omar!

It took longer than expected for delivery. However, at every step of the way, I was able to reach out and email someone who responded promptly. Carl and Jenny assisted me every time I inquired about delivery. Once I received the item, Jenny emailed me to make sure I was happy. The item was in amazing condition. I am grateful that these two assisted me throughout the process. These two havent forgotten about customer service! Employee's of the Year!

Purchase and delivery went very smoothly. Omar kept in contact with me during the process. The shipping times were a bit long, but if you are not in any hurry, you can't beat the price and customer service. Omar made sure I knew exactly what to do if I had any issues and gave me a number to call if anything came up during the delivery.

First trimester. I ordered a complete nursery set from EmmaMason.com on January 29, 2026. Crib, conversion rails, nightstand, chest of drawers, bookcase, chifferobe. I actually called and spoke to someone to verify that it was in stock and was told that it would ship within two weeks. Then I got an email saying my estimated ship date would be May 4, 2026. Ok. I can deal with that. I got an email every other week about my May 4 ship date. On April 30, that ship date changed to "around the middle of June." Wow! Talk about cutting it close to the baby's due date. Two weeks later, estimated shipping date of June 19, 2026. June 12, I get an email saying they expect the furniture to ship during the week of June 23. What? June 19 I'm told that it has been shipped and should arrive to the delivery company within 1-2 weeks. BABY IS BORN ON JULY 2! July 3, they say it's at the local delivery company. I hunt for the local delivery company's contact info and call them on July 14 since I still haven't heard anything. Explained why I was calling. The local delivery company was incredible, but explained that when they opened the shipping boxes, three of the items were damaged so the entire shipment was refused. The guy was so nice, trying to explain to me that it had nothing to do with their company. I understood that completely. He said that they were expecting the replacement furniture in that week. He called me on July 15 to let me know that the furniture had been delivered and they would have it to us on July 18. They were amazing. Delivery guys brought it all into the house for us, and the furniture is high quality so I'm happy with that. Of course, once I opened the box with the crib, there is a broken piece, but I'm having that repaired locally because I do not want to ever deal with Emma Mason again. It may be good furniture but if it takes six months to get it? No thank you.

The customer service is great! They gave their feedback to my concerns with a quick and friendly response.