emmamason.comReviews of emmamason.com

Had high quality bookshelves at a good price. Easy to order and delivery was timely, efficient and courteous. Entire process was smooth. Good support from Nina Lene.

This was the absolute WORST EXPERIENCE we have ever had with a company. In May we ordered Martin Furniture bookcases. We were told by "Sean" that they would ship on 5/30 from California. After we placed the order, we were informed they would ship on 6/98 from NC. Once 6/8 rolled around, we got nothing but runaround from this company. We were constantly being told by "Carl" and "Ivan" there was a delay - giving various and inconsistent excuses. After weeks of excuses and "we appreciate your patience" emails, we finally asked for a refund. We continued to get the runaround for the refund. Finally, we had to dispute the charge with our credit card company. THEN the company asked us to dismiss the dispute so they could give us a refund. Obviously we didn't do that. This is the shadiest company we have ever dealt with. We wasted so much time with this company. It was frustrating and upsetting since we paid so much money for our items. WORST CUSTOMER SERVICE EVER. If there is a more reputable company that stocks your item, even if it's more expensive, please consider paying the extra money. We did and ended up getting the items in two weeks. We will never forget this consumer experience.

Item was received that was in terrible condition! All seams were sewn crooked, drawer broken, big hole on top. Just overall very low quality Ashley furniture that definitely wasn’t inspected! Or it was a reject! Haven’t heard back from customer service yet…. Edited to add, customer service ended up refunding my order because it was so bad. Upgraded from 1 star to 3 stars for the customer service. Make sure if you get a damaged item to take a photo of it in the packaging.

The customer service was stellar. I had a small issue with our order, I asked for a part replacement and they took me at my word ordered the part, sent it, and then followed up to make sure it was received. Could not be happier with my experience. Jenette was a pleasure to work with.

We searched everywhere for a brass banker's lamp, and finally found the perfect lamp at emmamason. We placed our order online and Niña Lene Mantilla personally emailed us with status updates. The lamp arrived and is just perfect. The quality and look are exactly what we wanted. Niña called me subsequently to make sure we were happy with our purchase. I would definitely purchase from emmamason again!

My husband ordered a $1,400 bedframe from Emma Mason two months ago as a birthday gift for me, and eight weeks later, no one at this company can tell us where the item actually is or give us a concrete delivery date. The customer service experience has been the worst I’ve ever had—Emma Mason hides behind endless email chains instead of picking up the phone to track shipments. I literally had to track down and call their transfer company (Murrows Transfers) myself to do their job for them, and even then, all they could offer was a vague guess that it might be on a truck next week because Emma Mason’s system is so completely broken. When you order paper towels on Amazon, you get an exact delivery date, but when you spend $1,000 at Emma Mason, your money disappears into a black hole with zero accountability. If an order is lost, admit it and fix it,don't string customers along with vague non-answers for two months. We have already submitted a dispute with our credit card company, so save yourself the nightmare and buy your furniture anywhere else. Update: I requested to just cancel my order because I don’t wanna deal with this Anymore, he then said we will have to talk to accounting and get back to you and there will be a cancellation fee. First off here we go again with the runaround and second I’m not paying a cancellation fee which they told me would be $1,178 and we would get 88 dollars back. Emma Mason really needs to figure this out as they have violated ftc rules. Per the ftc items without an agreed upon ship date must be shipped within 30 days. We placed our order on may 30th and our order was not shipped until July 12th… that’s over 30 days 43 to be exact, and if this is the case they are supposed to reach out and get confirmation that delayed shipping is okay or offer a refund which they did not. Next because none of this was done they cannot charge us a cancellation fee. This is just bad business. I’m done working with this company and I’ll let American Express take care of it. It’s been over 50 days since our order was placed which stated on their website it was in stock and had about a 2 week delivery time. This is false advertising.

When date was delayed they refunded $25 plus white glove delivery. Kept in touch when delivery was coming and called 39 minutes before . Good customer service

Jenny did a great job communicating with us about the ordering and delivery process. I would recommend the EmmaMason company to use and I will not hesitate to contact her for future orders. Thank you Jenny and EmmaMason!