Emenac Packaging USAReviews of emenacpackaging.com

This is my third order with this company, and unfortunately, my experience has been extremely disappointing. Throughout the process, Collin has been unprofessional, and I have found his business practices to be manipulative. He has repeatedly attempted to increase the price of my packaging and suggested that I would need to pay additional fees to receive my order sooner. Despite requesting a refund multiple times, I have yet to receive either my money back or my packaging, which was supposed to arrive at the beginning of this month. As a business owner myself, I find this level of service completely unacceptable. I have been patient, but the constant delays, unexpected charges, and lack of accountability have made this experience incredibly frustrating. I strongly recommend staying away from this company. Based on my last experience, I would not trust them with another order.

I asked for a quote for 20 carton boxes for a watch. Used their image on their website as reference, quote is $50.00/item. Insane. A paper box $50.00. Just found tycoonpackaging are doing this for $0.50. 4/10/2026 To make matters worse, I just received a call from someone claiming to be “Harry Roy,” attempting to intimidate me into taking down this review. I have documented proof of their quote. This business appears to be hiding behind fake names and operating dishonestly.

Emernac Packaging is the worst company we have ever worked with having the absolute worst customer service and customer satisfaction. After going back and forth for weeks on our design we finally ordered our Lip Balm boxes on April 23, 2024, costing a total of $230.00 for 200 boxes. They arrived shortly after and much to our dissatisfaction. The boxes where not shipped flat but bound in bundles with a rubber band and curved making it difficult to assemble the flimsy cardboard used for the boxes. We called and tried to discuss this with our representative. He was not in and someone said he would call back in ten minutes. No call back so the next day we tried again, even sent them a video of the problems with the design of the box, which included a flap on either side making it difficult for the customer to get the lip balm tube out of the box. Also the bottom of the box didn’t lay flat which created a problem for the tubes to not fit properly in the box. The flap that closed into the box would tear when filled with the tubes and you tried to open the box. All they would tell us is that we didn’t know how to assemble the box which was made of flimsy cardboard. After repeated calls and them telling us someone would call in 10 minutes every time, which they never did, we finally got to talk to someone and he tried to tell us that we didn’t know how to properly assemble the box, which even a three-year-old would be able to do. To add insult to injury, he tried to show us in his own video that the box would work while he placed stones in the bottom of the box trying to tell us that the weight would keep the bottom of the box down, which it didn’t. Never did anyone say they would make the order right, instead telling us we didn’t know how to assemble the box. Not sure if this company has outsourced their orders but noticing the reviews, all of which are old and outdated, the staff we dealt with were not helpful at all. They offered to do the order over for us but wanted an additional 50% of what we originally paid to re-do the boxes. I don’t think so!! During another phone call to yet another person in the office, (you never get to talk to the same person twice0 they agreed to give us our money back. So we waited and waited for two weeks and no refund. So we called and they again said someone would call back in 10 minutes. (This is getting old, don’t you think?) No call back. Finally we reached someone and they informed us that they never said that and would not return our money back. So this is what is on their website: Emenac Packaging USA – What We Commit, We Deliver. Hmmmmm! I find that commitment difficult to believe. We are not happy buyers and want to make sure you don’t get snagged by their irresponsibility and lack of customer service and commitment. Don’t do business with this company!

I placed a large order for 1,000 soap boxes. the sales person promised delivery by a certain date. they missed the delivery and got me to cancel a paypal dispute by promising me a partial refund. 3 months later, i have received no refund. The product was a good quality but they are deceitful and still owe me money. I won't use them again.

They said the box is manufactured in New York but came from Parkistan with total defects. Printing is messed up and contaminated with messy ink, defected lamination, color discrepancies, peeling off the lamination and loss of symmetry and you name it. This company is lieing everything and fails to deliver as ordered. In spite of multiple requesst of replacement, no answers. They are on line brokers with no manufacturing capacity. Be careful. Supervisor Jeff is hiding and New supervisor Harry came up and said he is new. Mark who is in customer Service is also hiding Harry asked me to remove this review from TRUST PILOT first for them to fix anyrthing. I refused to do so to protect other people who might use this company. I also found they use a fake address in Irvine in California where they are not registered according to that Office Sharing company 2372 Morse Avenue ,Suite # 313, Irvine, CA 92614

This company claims to be in the US, but based on all my phone calls and emails it is clear that they are not. They misprinted my order twice, and now will not respond to emails or phone calls. The first time I received the misprinted items, they covered the cost of a reprint. Still not right, now they are just completely ignoring me. I even suggested a few ways to make it right, willing to cover some of the cost. I am filing a claim with the BBB who will hopefully help me get my money back. I am out over $400 as I've already paid for my order in full.

Firstly, pay attention to the fact that all the positive reviews are on the same dates. Also, the influx of positive reviews come after a bad review is left. Major red flag that i wish i would've noticed before i gave them my money. Furthermore, this company is located in Pakistan, not Irvine, CA. The address listed in there profile is to a virtual office they pay $25/month for. The red flags start before you even pick up the phone to call them! Now on to my experience with Emenac. It starts off great and they're beyond accommodating BEFORE they have your money. I chose to use them because they claim to be based in the US, however, they are not. They have a business address here, but they are in Pakistan, the person you're working with is in Pakistan and the products are shipped from Pakistan. Because I didn't want to deal with importing from China, I assumed a US company would be my best bet. They claim to be in US, but are not. They claim free shipping, but you'd still be paying half what they quote you for production and importing from China. They also try to discourage you from ordering samples with ridiculous sample costs so that you end up stuck with a subpar product. I found this out after the fact. I should have done my due diligence, and i hope i can encourage someone else to do theirs. So, I agree to a price with them for custom shipping boxes, send them my artwork and then I ask them to hold off on shipping until I get my new artwork. They agreed and had no issues with this. They told me they had not started printing my boxes. Once i receive my updated artwork for the 2 boxes i already ordered and asked them for quotes on 4 additional boxes, this is where all the problems started. I'd received an email from them for 25% off boxes that i forwarded to my representative and informed her i'd like to apply this to my additional 4 boxes i want to add to my order. She came back with prices that were way higher than my first quotes. I asked her about the 25% off and she said the email should have said 2 - 25% off. 2%???? REALLY?! What am i going to do with 2%?! And even still, why are the prices HIGHER you've applied a 2% discount? She said the 25% was a marketing error, and i informed her that good customer service would be to honor that error. She refused and i moved on from that issue. So once i realized that the boxes they were going to print for me would not match my other boxes, I decided to get other products from them. I requested quotes, received there ridiculous prices, and was still going to move forward instead of requesting a refund. I requested custom rigid set up gift boxes that they claimed they could do, agreed to their gauged prices, but once they sent me pictures of samples i saw it wasn't what i requested. They tried to convince me the boxes would be nice and just fine. For $5/box, it needs to be what i want! So i follow up to see if this is something they can produce, and they tell me they can but i need to increase my minimums and now the price is $10 - $15. They literally make stuff up as they go. How can the price be $10 - 15 when you have the measurements? That's a big difference in price per box. So now i need to order $15,000 in gift boxes or you won't print them? The same box is $6/box elsewhere. So at this point, I'd had it with the ridiculous antics. It's clear they have no desire to do the right thing by their customers. I requested a refund and then they tell me they have to see how much costs were incurred from the initial boxes that i cancelled printing on. Earlier they'd told me they didn't start printing, and now all of a sudden they incurred costs. So I'm supposed to wait for them to make up some numbers so that they can keep all my money instead of refunding me??? What a joke! They don't respond to emails once they have your money. I have to call them to follow up on everything. Every time i call, the representative (now I'm working with 2 different people), are out to lunch. No matter what time of day, they're out to lunch or just back from lunch so this is their excuse for not getting back to you. Once i called the rep was out to lunch and 4 hours later the same day she's on her way to lunch...what?! Keep your stories together! Furthermore, they are very vague on the shipped and to your door date. They don't want to tell you they're in Pakistan, so they claim it gets to you in 7 - 9 days. That's actually when it's shipped from Pakistan. That's not when it will arrive to you. Some companies want customers for a lifetime and some want to get what they can get out of you and then they repeat the process to the next business. SAVE YOURSELF TIME, MONEY AND STRESS AND DON'T USE EMENAC! THEY ARE THE DEFINITION OF UNETHICAL.

I initially had a relatively smooth experience when placing the order. However, our order was delivered to the wrong client, who kindly reached out to us regarding the error (and advised that they'd already had a poor experience, with Emenac missing their hard deadline). Emenac Packaging was not at all helpful nor responsive in rectifying the situation, putting the onus on the other client to re-ship the boxes to us, not offering any recompense, and ultimately missing our hard deadline, as well. It was a poor experience and I would not recommend working with them.