Hilton Hotels & ResortsReviews of embassysuiteshotel.com

I stayed at this location which I could have chosen another as a diamond Hilton member and to my surprise I wish I had stayed at another location. I checked in super late at night from traveling and also ended up having issues with the comfort of the room so I was not able to get a good night's rest. I spoke to the young lady at the front desk who told me I could check out late the next day. I overslept and she called me to advise that I needed to leave within the hour or she would charge me for half a day. I left within 15 minutes of that phone call just to check my credit card statement the next day and to my surprise she had charged me $70 in addition to not giving me any credit for having issues with the comfort of the room. Anyone who stays with the Hilton brand knows the Hilton promise is if you are not comfortable with your say they will do what it takes to make you happy which should have Incorporated either points or some form of discount which I did not receive. I am baffled at the lack of professionalism and being lied to while also charging my card. After speaking with management he also further supported the inappropriate actions of his employee by not refunding me the money back although they were not supposed to charge me. I find it to be very Reckless and inappropriate for an establishment to take advantage of having a customer's credit card on file and then charging it at their leisure. I will definitely not be back to this location and this is by far the worst experience I've ever had with a Hilton property. Doesn't seem as if they care much about customers and I would venture out to say that this experience was racially motivated aka discrimination.

Rooms were very dated. The breakfast was awful, precooked potatoes, precooked sausage, no bacon…the only thing cook to order were the eggs..and a Hotel 6 like continental offering on the cereal, and breads. We were actually stomach sick from the breakfast for the majority of the day. Beds were lack luster and uncomfortable. Shame on the Hilton brand, not what I expect from the Hilton Brand..and I’m a Hilton Honors Member. Won’t be back.

I made a reservation at Embassy Suites Airport Miami using Expedia.com. I cancelled my stay within the prescribed time and the payment was deducted from my credit card, inspite of my appeal to management and the fact that I was enroute to Trinidad to attend my brother's funeral no refund was made. I am a longstanding loyal customer to Embassy Suites Airport Miami I have stayed at this property on so many occasions too numerous to count. I am disappointed and would never use this brand again.

Front desk receptionist a scammer Checked in last Oct. 28’21 @ Embassy Suites Niagara. We were offered by the front desk receptionist an upgrade for 100 Canadian dollar. That we refused and said “NO” a couple of times. I was given a paper to sign which i did not double checked and just sign, since i trusted him, And i have checked in a hundred times to different hotels during my past travels and used to never look at all for the receipt and never had any issue at all. But not this time, when i checked my bank, i was charged that upgrade we said “NO”. Too bad lesson learned not to trust people, of all hotels, never thought this hotel would give me that bad experience. It maybe just a hundred extra but it is not the money, it is that i felt bad, that receptionist made me feel that because we are asians, we are stupid and easy to do this kind of thing. I hope they have cctv, they can check how many times we said no. So beware, make sure double check the charges before signing.

Got a room last weekend in the Duluth Georgia location. Room, floors, and carpet were all dirty. You ahould not have a dirty room and it costs almost $200 a night to stay there. Didn't even stay, and the manager said there was nothing she could do. WARNING: THINGS ARE NOT WHAT THEY SEEM.

We stayed we nights at embassy suites in Miami . The rooms were absolutely filthy . I can only assume because the hotel is located close to the airport n they hve a free shuttle service, people park their cars in this parking lot as it might be cheeper then airport parking facilities , hence the lack of parking available for guests of the hotel . Even by 8 pm people were waiting for rooms , even thou they had reservations. The carpets in the rooms were sticky n the sleeper couch felt more like springs covered wit a sheet . For the price not worth the booking .

Not worth the money I paid. Terrible service and attitudes. Incompetent employees. Dirty eating area. What a huge mistake. I will never recommend this place. what a rip!

I was hired at the embassy suites hotel by the airport in Albuquerque I told them I can only work part-time because I had another job. The young man that interviewed me tell me he would call me in a few days once they can get the schedule set so I can get put on the schedule 3 days later I called him which was on a Monday and told him that I was able to work a few more hours than I thought because it's a shift and hours at my other job had occurred he then told me to come in the next day to fill out paperwork which I did I started working the week after I told him that I could not work weekends during the interview and then confirmed it once he hired me he been told me he's not worried he'll find days to have me come in and that we can work it out because he was glad that I showed up in the first place. My second day there I let him know the hours I was available would only be 30 hours a week and he told me that only reason why he hired me was because I said I can work full-time I told him I never said that he gave me a really bad attitude and I got very emotional thinking I was getting fired so I went to his upper management and complain to them they acted like they cared and the very next day they fired me because I couldn't work weekends I never told them I can work weekends they hired me anyway I don't understand why I would get fired because I can't work weekends needless to say I felt very discriminated against and it caused way more stress in my life than I needed to at the time it made me struggle even more financially because of it they have no sympathy for anyone they don't care about anyone but their selves I asked the manager why she was firing me she said because we can't use me how they want to use me and because I can't work weekends they don't need me so I will never in my life rent any kind of room or try to work for the embassy suites hotel again.