Embark VeterinaryReviews of embarkvet.com

Embark lost our DNA swab and then sent the replacement swab to the wrong address. After 2 months we asked for a refund.

Save your money and AVOID this company. Extremely disappointed. Results provide no information that you couldn't already tell by simply looking at the dog. Total waste of time and money, and customer service rep has no remorse whatsoever. They know they are running a scam and are going to continue right on doing it.

Process was easy and they kept me updated every step of the way so I knew where my swab was in the process. I bought Embark because they have invested the most in the research and are making new health discoveries all the time so I know I'm always getting the best advice for the care of my dog. My dog was at risk for 2 conditions which I immediately discussed with my vet and we put a care plan together. I did Wisdom Panel in the past and the results were really off base, the experience was clunky, and there was zero customer service.

I activated the swab, it was sent and tracked in their preaddressed/stamped envelope. Tracker said received 11/4 I checked my account on 11/10 still not showing received. They said they would send out a new one. The next day I received 2 emails one stating a new one was mailed and one stating they received the original one and processing it. After multiple emails with no answers and multiple days of calling and leaving a message(no one is ever available). I finally got someone on the phone and all they could say was they could not update my profile to show they are working on it, but to take her assurance all is well and they are processing the sample. They did give me a 20% discount, however, taking her word for it when received multiple emails stating received, not received, activated, not activated I am not reassured. We will see if the results come back....

I cannot recommend this company. They are so slow with processing the results. While waiting they send emails advising the next step. Honestly when you see the email you think you have the results only to be told another 3-4 weeks. It took nearly 2 months for them to admit they received the DNA. I emailed about the slowness of their processing and advised they re-routed my three samples to another lab. All around, the experience with this company has been poor and I would never recommend them.

1. After having my first DNA test, I started receiving spammy emails from Embark which had links to a known unsafe (malware spreading) site. Even the "unsubscribe" link went to the 3rd-party site. I ended up speaking to a manager who didn't seem to understand my concern (nor explain why Embark needed to engage in this dodgy practice, but Chewy, Rover, Wisdom, et. al. don't.). She seemed frustrated with me for raising the topic. [Edit: It appears they may not use that click-tracking service now. 2. My 2nd DNA test appeared to be lost in the mail after three weeks. I contacted Embark support to ask how long until we would say it's not happening, and they would send me another kit. (Just a simple inquiry, not accusative or frustrated.). I received a canned response instructing me to "be nice" and that abusive language "won't be tolerated." That was quite off-putting (being lectured after spending $150 on a service I haven't received yet, and didn't even give any attitude about yet.). My initial thought was: "they must have a lot of unhappy customers if they have to draw that line from the start." It turned out they switched their lap, and the mailing envelops included with the kit didn't have the correct address. It took a very long time for my test to reach the new lab. The results were so-so. The two breeds making 86.8% were roughly the same percents as Wisdom Panel. However, Wisdom Panel broke down the remaining 13% with three other breeds. (Embark called it "supermutt."). I like Embark's web interface better.

Embark lost my dogs DNA sample. We sent in two at the same time and they processed one and lost the other. Embark takes absolutely no responsibility for losing the sample. It seems odd that a company involved in DNA test would be careless enough to lose a sample. How many samples do they mix up? The company seems like they may be a scam.

If my wife came to me and said she wanted a DNA test for our dog, I would take her to get her head examined. What the hell is wrong with you people??? We're talking about a damn DOG HERE!!!!