Embark VeterinaryReviews of embarkvet.com

Do not use this company. I wait for over a month for my results. I could never get anyone on the phone even after calling over 100 times. Finally got someone on email just for them to take days to tell me they never received my kit back. Do not waste your money on this company. There are many other companies that actually care about their customers and that have reliable customer service. I would have given 0 stars if possible. Worst customer service EVER

Very expensive, and the delivery takes MUCH longer than is written on their website (especially for Europe you should plan 3 to 4 months minimum for the whole process); the information is extremely vague despite being presented as the most accurate DNA test on the market, some info is inaccurate (traits, physical appearance, weight, age) or even totally wrong (health issues that were brought up have nothing to do with his breed) ; the customer service is very slow;

It's a scam, I know the parent dogs and one is 100% purebred. His breed wasnt even listed. No matter how much you complain they wont give you a refund. They will argue with you and try to convince you they're right. Don't waste your money.

Results were not correct for both an age test and a breed test! Those tests were expensive! I said I wanted a refund and to talk to a manager and they responded basically saying the results were scientifically sound (which because of other information I had, I know they were NOT) and said they could not give me a refund. Couldn’t even talk to a manager! Horrible customer service!!

Purchased an age DNA test - results were ridiculous! We have extensive experience with our breed (10+ dogs) and the age test came back with almost 14 years old! The breed for a male never lives past 10. Challenged their results but just got canned responses claiming they were witjhin range. Obviously they haven't done a suffcient sample size across breeds, male/female, different ages, etc. Don't waste your moneyM!

I’ve only just started on this journey. But I expect it’s not going to go well. Yes, my bad I know but being as I’m in Australia I’d have thought the price would be in Australian dollars not USA dollars. So hence it’s now cost around $100 more than an Orivet test. Rip off. I wished I’d checked these reviews first. I’d have not bothered.

I am so disappointed in this whole experience. I Placed my order on 11/11/22 for the DNA + Health kit directly through Embark's website. I got my kit on 11/14/22, and it said that it was already expired and must be used before 9/1/22. I immediately reached out to customer service via email to make them aware of this and to get a new kit. I was shrugged off like it was no big deal. Embark said it was an issue they were aware of, but never do they say anything about it on their website nor in the confirmation email. $140+ is a lot of money to spend on an already expired product. They need to be more transparent up front about the packaging if they know that this is an issue on their current box. I was never explained that the date on the OUTSIDE of the box is different than the one on the swab INSIDE the box. I only found that out when I made a reddit post and another user explained it in detail to me. If this was fully explained, I probably would've never demanded a refund. And I probably wouldn't have chosen to go with another company. But due to the lack of transparency, the lack of care or concern, and the unwillingness to send me a new kit, I do not trust this company at this point. I finally was able to get a refund for the $140 Embark kit. Will be trying Wisdom Panel instead.

Should’ve chosen 0 stars. A complete waste of $400. With our dogs, there’s no way my 90-lb dog is part Pomeranian. And my 55-lb dog is not a Rottweiler / Chow Chow when clearly he’s got border collie instincts and personality. The biggest scam ever! Do not use Embark!!