EmassagechairReviews of emassagechair.com

I purchased a massage chair after much research, but when I chatted with eMassagechair to check on a shipping date, I was really surprised when Matt emailed me back asking questions about how I would use it and my physical characteristics. When I responded, I was even more surprised that Matt let me know that the chair I had purchased was probably going to be too snug to really enjoy. He went on to recommend several alternatives, and he specially priced a much better chair than my first choice so that it was just a few dollars more. Then he followed up with a phone call to make sure EVERYTHING was exactly as I wanted. Such personalized service in today's world surely sets them apart. Thanks, Matt

Great service and prompt replies when questions were asked. Matt seemed to be a very experienced salesman and appreciated his help.

Great Customer Service I called twice with questions I had about a chair I planned to purchase. Both times the sales staff were very helpful and knowledgable. My buying experience has smooth and I'm excited to receive my Novo XT soon!

Emassagechair is fantastic. From first contact, to purchase and delivery, the company treated us like valued customers. Matt was a true pro at guiding us through the process, providing the opportunity to try several chairs. He provided his expertise (and patience!) in understanding the features of each of the products. He encouraged us to really experience each chair and select based on the quality of the massage, not price or "bells and whistles". After demo'ing several products during two separate visits, we kept coming back to the same chair. AND, it was one of the chairs that Matt had originally suggested based on his initial assessment of our needs. I cannot say enough about how great the buying experience was... great customer service, deep product expertise, and great pricing. I will definitely refer friends to emassagechair (assuming I ever get out of our massage chair!).

The staff was honest,knowledgeable and polite. The follow-up was not up to par .In the end they provided the best deal Time will tell on the rest.

Even though I had done extensive research on massage chairs, the customer service was extremely helpful in confirming my choice of the chair we needed. I hope setup, delivery and service (if needed) will be as good.

I purchase a chair from this company for Christmas 2014 and due to a port strike ( beyond their control) they "upgraded" me to the Pro Dreamer chair which I finally received 2/21/15 and it arrived broken. The did replace the chair back ( within days) and it worked fine until January of this year( less than two years). Understand, when you purchase your chair your warranty is actually with a contractor (New Leaf) and YOU have to go back and forth with the two companies. My most recent experience started in early February. THREE VISITS that could "only be schedule when their Tech was in the area" and three diagnosis that ran the gambit of "this may not be repairable so they may buy you out of your contract" to "I believe I can fix the chair back", have resulted in my STILL waiting for repair on 5/3/17. This is rediculous! Our chair only has 50-60 hours of use and it's been down three times in two years! When it works it's nice but this has been more of a hassle than a customer should have to endure! My advice to potential buyers is to beware of the "5 year warranty" they seem to throw around! Trust me it's really like a battery warranty and the try to buy you out as soon as they can rather than repair it. Plus I have had to be the person calling them to ask them when things are scheduled rather than the them contacting me. Buyer beware! Jim Rozier Service # 10105199-2

customer service was excellent