emanualsReviews of emanuals.com

Response from emanualsJul 6, 2026

Hi Scott, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that all customers begin with a 3-day free trial. During the trial, customers have the option to remain on the free trial or deliberately upgrade to a paid membership by selecting a plan and confirming the upgrade. This is a separate process from the card verification completed when starting the trial. Our records show that an annual membership was activated through the upgrade process and that content was subsequently accessed from the account. In accordance with our refund policy, activated memberships with accessed content are not eligible for a refund. I can see you've canceled your plan, however we can immediately activate it again so you can continue use your account. That said, we genuinely appreciate your feedback regarding the sign-up experience. We are continually reviewing the customer journey and take comments like yours seriously as we look for ways to make it even clearer. If you would like to discuss your experience further, our Customer Experience team remains happy to assist. Thanks, emanuals Team.

Response from emanualsJul 6, 2026

We’re sorry to hear that you feel this way. We respectfully disagree with a number of the statements made in your review. emanuals.com provides access to a wide range of OEM and professionally sourced workshop information, and we stand behind the quality of the manuals we provide. If the manual you received was not what you expected, we would genuinely welcome the opportunity to review your order and investigate your concerns. Our support team is always happy to help find a resolution where possible. We wish you all the best. Thanks, emanuals Team.

Response from emanualsJun 29, 2026

Hey Lapin, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Regarding the OVA software, our support team is always available to investigate installation or compatibility issues, and in many cases we are able to resolve them through troubleshooting or by providing alternative access methods. We would also like to clarify that your saved payment method is not stored by emanuals.com. All payment information is securely tokenised and managed by our PCI-compliant payment provider. For security reasons, we do not have access to your full card details or store them ourselves. With regard to membership access, cancellation stops future renewals but also ends access to the membership benefits, as outlined in our membership terms at the time of cancellation. If you are still experiencing issues with the software, we encourage you to contact our support team again. We would be happy to review your case and do everything we can to help. Thanks, emanuals Team.

Response from emanualsJun 29, 2026

Hey Andrew, Thank you for your feedback. We are sorry to hear that the manual did not meet your expectations. We would like to clarify that upgrading to a paid membership is a deliberate process. Customers are required to select their preferred membership plan and then confirm the upgrade through an additional confirmation step before the payment is processed. It is therefore not possible for a membership to be activated accidentally with a single click. We also understand your concerns regarding the annual membership. While our refund policy applies once access has been activated, we can see that you still have time remaining on your membership. Rather than let that go to waste, we would be happy to reinstate your membership so you can make full use of everything you have already paid for, including access to our full library and support from our technical team. If the manual you downloaded is missing the information you were looking for, please contact our support team. We will be happy to review it with you and help locate the correct documentation where available. Thanks, emanuals Team.

Response from emanualsJun 29, 2026

Hey Leandro, Thank you for your wonderful feedback. We are delighted to hear that you were able to find the technical information you needed to complete your vehicle repair successfully. Our goal is to provide accurate service manuals that give our customers the confidence to carry out repairs correctly. We truly appreciate your support and thank you for choosing us! Best, emanuals Team.

Response from emanualsJun 29, 2026

Hey James, Thank you for your wonderful feedback. We are delighted to hear that you were pleased with both our customer support and the follow-up you received. It is also great to know that you found the manuals to be excellent. Best, emanuals Team.

Response from emanualsJun 29, 2026

Hey Harold, Thank you for your fantastic feedback. We are pleased to hear that you accepted our offer of a remote support session and that team was able to get everything up and running so quickly. We know installation issues can be frustrating, so it is especially rewarding to hear that the experience restored your confidence in both our product and our team. We will be sure to pass your kind words on to team. Thanks again! Best, emanuals Team.

Response from emanualsJun 29, 2026

Hey Malcom, Thank you for your feedback. We are sorry to hear that you feel this way. We take claims like this very seriously and thoroughly reviewed your account activity before responding. We reviewed the audit logs across both of our independent systems, which record all membership activity. Both systems show the same cancellation timestamp, and they do not show a cancellation during the free trial period. The cancellation was recorded after the trial had ended. While we acknowledge that you provided a screenshot which has no date or time, we have to rely on the verified audit records generated by our systems when reviewing account activity. If you would like us to investigate this further, please contact our support team with any additional information you may have. We are always happy to review new evidence and assist wherever possible. Thanks, emanuals Team.