ElyxrReviews of elyxr.com

Response from ElyxrApr 7, 2025

Hi there, We're truly sorry for the experience you had with your recent order. We completely understand how uncomfortable and frustrating it must have been to be asked for ID without any prior notice, especially when that requirement wasn’t clearly communicated on our website. That’s on us, and we take full responsibility for the oversight. Verifying age is something we’re required to do in certain situations, but we absolutely agree—it should’ve been clearly stated up front so there were no surprises. We’re already working on updating our website to make that expectation more transparent for future customers. As for your refund, we’re really sorry for the delay. That definitely shouldn’t have happened, and we’d like to make it right as quickly as possible. Please reach out to us directly at shop@elyxr or DM us your order number so we can personally follow up and ensure your refund is processed immediately. Thank you for your honest feedback—it helps us do better. Again, we’re sorry for the inconvenience and hope to earn back your trust. Tara Client Success Team Elyxr.com

Response from ElyxrMar 29, 2025

Hello Cody - Thank you for sharing your concerns—we completely understand how this experience might have felt frustrating and invasive. We sincerely apologize for the inconvenience and confusion caused. We’re currently in the process of updating our verification process to ensure it’s not only secure but also user-friendly and transparent. Your feedback helps us identify where we need to improve, and we’re taking it to heart as we work on refining these measures. Regarding the ordering issue, it sounds like there might be a technical hiccup tied to our system. We'd love to help resolve this for you—please don’t hesitate to reach out to our support team so we can assist you directly. Thank you for being a loyal customer over the years and for bringing this to our attention. We’re committed to making things right and hope to earn back your trust. Tara Client Success Team elyxr.com

Response from ElyxrMar 21, 2025

Hi Corey, We always strive to provide excellent customer service and resolve issues fairly. However, we do not tolerate abusive language toward our team. Despite multiple attempts to assist you, the conversation did not remain respectful. To close the matter, we have issued a refund and will not be engaging further. We encourage you to find a retailer that better aligns with your expectations. —Elyxr LA

Response from ElyxrMar 19, 2025

Hi David, We appreciate your feedback and completely understand your concerns. Keeping our customers safe—both in terms of age verification and personal data security—is a top priority for us. We acknowledge that our current verification process isn’t perfect, and we’re actively working on implementing a more seamless and secure solution. We want to be transparent about why we have these measures in place. Unfortunately, there has been a rise in fraudulent transactions and underage purchases, and we take our responsibility seriously when it comes to protecting both our customers and our business. That said, we hear you, and we’re investing in a better system that ensures security and compliance while also improving the overall experience. If you have any specific concerns or would like to discuss this further, please reach out to our support team at [email protected]. We genuinely appreciate your patience and your input—it helps us improve! Tara Client Success Team

Response from ElyxrMar 19, 2025

Hi Eligio, We completely understand your hesitation, and we’re sorry that our verification process was frustrating for you. Our goal is to ensure that all orders are placed securely and that our products only reach the right hands. With the increase in fraudulent transactions and age-restricted purchases, we’ve had to put extra safeguards in place—including identity verification for certain orders. That said, we hear your concerns, and we’re actively working on implementing a more secure and seamless verification process that protects both our customers and our business. We truly appreciate your past support and hope that in the future, we’ll have a system in place that makes you feel safe and comfortable shopping with us again. If you have any further questions or feedback, we’d love to hear from you at [email protected]. Thank you for taking the time to share your experience! Tara Client Success Team

Response from ElyxrMar 19, 2025

Hello Elaine- We know how frustrating shipping delays can be, and we’re really sorry for the wait! Your order was shipped on time, but sometimes the post office takes a little longer than expected—even with priority shipping. According to tracking, your package should have arrived by now. If you haven’t received it yet, please reach out to us at [email protected], and we’ll make sure you’re taken care of. We truly appreciate your patience and your support! Tara Client Success Team

Response from ElyxrMar 19, 2025

Hi Jay- We’re sorry to hear that your experience didn’t meet expectations, and we truly appreciate your feedback. Our team is always working to improve processing and shipping times, and we understand how frustrating delays can be. Regarding customer service, we do use text messaging to make communication quick and convenient, but we’re always happy to assist through email as well! We’re also actively working on expanding our support options to better serve our customers. We’d love to hear what kind of support channels you’d find most helpful! Your input is valuable as we continue improving our service. If you still need help with an order or have any concerns, please reach out to us at [email protected]—we’re happy to assist however we can! We appreciate your patience and hope to provide a smoother experience for you in the future. Tara Client Success Team

Response from ElyxrMar 19, 2025

Hello Jennifer- We’re so sorry for the mix-up with your order and for any frustration caused by the delay in response. Customer satisfaction is incredibly important to us, and we want to make this right for you. We’ve reached out to you via email to correct the situation and ensure you receive the missing item or a refund. Please check your inbox (and spam folder, just in case), and feel free to reply there so we can get this resolved as quickly as possible. We truly appreciate your patience and the opportunity to make this right! 💙 Tara Client Sucess Team