ElyxrReviews of elyxr.com

Never got my order, and their “customer service” was absolutely useless, and they never bothered to check the delivery status showing it had seemed to disappear. All I got were excuses. It was obvious after two weeks I’d never get it, and it took them another 10 days after I proved it to them for them to ask if I wanted it reshipped.Absolutely NO. Like I’d EVER trust them again 🤪😂.

Almost impossible to get ahold of to ask questions. When j finally told then to cancle ny order they had no problem responding to that.. what a joke

They want there product to be sold in market but as a manufacturer there pricing is even higher than what Distributors are offering. Also there sales rep MO and his supervisor will try to say something on one side and then will say something on the other side and will force you to pay for 2 day AIR Shipping or will make an issue about Inventory. But if you open a new account under different name then they have inventory in stock to ship it to you right away. They are bunch of liers and do not support there brand. There are are manufacturers in the market who sells better brands then them.

quality has gone extremely downhill. Last two orders have been pretty jank and end up failing with still almost half the liquid left inside. On top of that I just received a pen today that completely doesn't work. Support told me that I have to fully package and return the product to even be CONSIDERED to receive a refund (and she implied there'd be no sort of compensation for the trouble and time of it all neither for shipping it back either.). It's sad cause this used to be a pretty good company. Definitely gone off the rails in the past few months. Edit: I would simply just like to add more about the support. They continue to message me with the same robotic corporate response attempting to "fix" the issue by making me go through the process of returning their product to once again even be "considered" for just a refund. Nothing more. I've been a loyal customers for years and the quality did not used to be this bad and the support used to be much more human. I feel as if the support is AI generated as I'm being repeated the same talking points everytime. So just so yall know before buying, if they give you a faulty product it is up to you to chase after them and fix it and the support will provide you no support besides telling to mail it back to them and POSSIBLY receive a refund for a faulty item based on if they determine it faulty. Seeing as this company delivers multiple products wrong and refuses to help a loyal customer, I don't trust their idea of whats faulty or not. Once the product is out of my hand, I feel that they will definitely turn around and say nothing is wrong and basically just steal my money. DO NOT WASTE YOUR TIME WITH ELYXR.

I think your shipping needs a heck of a lot of improvement since you asked me. I ordered 8 days ago and still haven't received the product. This is my 3rd order with you and all have run late. Please do not give me any song and dance about how you'll only ship during the week and then it's up to u s p s to get it there on time. As a result I have researched other sources and will probably use them in the future. I found a company with great pricing and free shipping on orders $99 or more. I have already ordered from them and when I receive the product I will asses the quality they claim is superior to everyone else. If it's good I will order from them in the future. I would strongly suggest that if you want to compete in today's marketplace you need to receive and ship orders on the weekend and also consider different shipping means. - Eric

They lie, they scam. Sell defective products and when I returned them they said it wasn't there's. I bought 3 7 gram vapes. All 3 stopped working and they refunded me for only 1 when I returned 2.

The order came fully melted. Very disappointing, as when I reached out to customer service they suggested cooling them down and pulling it apart (easier said than done. Also, for 150mg D8, they hit more like 5mg.

They are not able to find an envelope, put in two small items, print a label and mail it within 5 days after the order was placed. Dont waste your time with this place. And now they want to waste more of my time with another order they won't bother to ship. Not happening! Customers shouldn't have to chase their orders down! When you get paid for a product, you send the product. Make an honest effort to do so in a timely manner. Then you can ask people to do business with you again. Now go away. You're getting annoying. Funny you say you made the decision not to continue doing business with me! After I ask here that you leave me alone and go away! That decision was made when you took my money, didn't ship my product and didn't follow instructions by calling the phone I have in my hand, right here all day. Had I not contacted you, you'd still have my money, and I'd not know any of this. Now I know enough about you.