ElyxrReviews of elyxr.com

Placed an order 10 business days ago, 12 days total. Immediately reached out to both AgeChecker.net AND Elyxr's customer service with my order number after my web browser blocked the age verification process. Heard back from AgeChecker within the day that I would have to reach out to the company I ordered from (which I already had). Additionally, I tried to reach out to the Customer Service chat on their website (received auto generated emails about). About 2 days later, I received an auto generated "Age Verification Requested from Elyxr" and completed it the same day, but did not receive any other response. The shipping policy on Elyxr's website states: "all orders are shipped within 3 to 6 business days." Additionally, if you attempt to reach out to them via the chat on their website, or via the support email, both will generate an auto-reply to your email address stating they will respond within 1 business day. 2 days ago, approximately 8 full business days since placing my order, I emailed them again, with the information I'm writing here, and including my order number, and asking for an update on the status of my order. Once again, I received an auto-reply response stating "Our support team is reviewing your request and will be in touch within 24 hours, Monday through Friday". And yet, I emailed on a Wednesday, it is now Friday, and I have not received any response. Additionally, due to the amount I spent, my order qualified for "Free Priority Shipping" (the order confirmation email also shows, "Fast Ship Option: Yes"). I have checked my email and my spam folders regularly, and have not received any shipment information; I have USPS Priority Shipping, and there has not been any new shipment information in the USPS system. And, I guess I can understand if the Age Verification issue delayed my order, however, I completed the Age Verification 7 full business days ago (which is beyond the time specified in their shipping policy). PLUS my order qualified for "Free Priority Shipping" and specified "Fast Ship Option: Yes" on my order confirmation, and I have still not received any response from the company regarding my order. Per the Elyxr Customer Service "Chat bot" on the site [Zen Desk Chat]: "Thanks! We've created a support ticket for you. You'll receive a reply by email as soon as one of our agents is available. Our service hours are Monday–Friday, 10 AM–5 PM PST." So, I'd love to hear something from a human regarding my order, but all I've received are auto-generated responses, telling me someone will contact me during their business hours, and DAILY auto Marketing emails (which become very frustrating, when you've heard nothing about your order). Additionally, per the "Contact Us" section of the site: "Contact us via Live Chat for Quickest Reply" - it is not even a "live chat" [I have attempted to contact the chat again, as it is during their business hours currently]; and, "You can reach us via text message M-F between 9am-6pm PST, but please allow 5-6 hours for a response" - there is NO Phone Number LISTED Anywhere. So if anyone even sees this, I'd love to hear any update regarding my order, hopefully from a human and not auto-generated.

No tracking number for my order or confirmation of my order customer service is useless what exactly are you guys doing?

These guys sent me an empty box and tried to tell me the product was stolen. Box wasn’t tampered with.

I don’t care how good their products are, worst company ever to deal with. Promised me a refund on an item I sent back to them and then ghosted my email communication, charged back through my bank with ease, they also shipped the item to the WRONG address. Genuinely a terribly experience since I was buying a bulk item.

Ordered 6 days ago ..... Got tracking and no movement..... Says they didn't even ship yet! Wtf! When are u going to ship my pack? Or answer a email? Ot chat?

Update: the business reply says to 'reach back out' which is impossible since they don't respond to emails. It's now 20 days since I ordered and I still don't have my product. Update: they never replied to my request for a tracking number, but I found it in my spam. 17 days, still no product. Email received from the company also said it would be sent priority and it was shipped regular mail. Ordered 12/30 I never received a tracking number I had to file a complaint with sezzle then Chase emails on 1/8 after I opened my dispute and tells me part of what I ordered is out of stock and they're behind on their orders he gave me a $15 credit and said it would be shipping out immediately priority and apologized. I still don't have it and it's been 15 days. They also don't answer the chat bot. I emailed for a tracking number yesterday and nobody responded.

Frauds. Placed an order and never received any product. If only I had looked up their reviews I would have known not to trust them BUYER BEWARE

Almost $500 gone. Made 2 separate orders almost 2 weeks ago and received nothing. They used to be on the ball. Fast shipping and great customer service. Now no communication at all. Gonna have to take this up with my bank. I finally received an email a couple of days ago saying they were out of a certain favor and asked if I wanted to swap it. Said sure and now I'm ghosted. I've spent so much money with them over the last couple of months the least they could do is refund my money.