ElyxrReviews of elyxr.com

Response from ElyxrJul 23, 2026

Hi Kee, Thank you for taking the time to share your feedback. We understand how disappointing it can be when the ordering experience doesn't match the positive experiences you've had with us in the past. We appreciate you sharing your concerns regarding payment options and the support experience. We've requested a few additional details from you so we can review your situation more thoroughly, and we look forward to assisting you once we receive that information. Thank you for giving us the opportunity to better understand your experience. Elyxr LA Customer Service Experience

Response from ElyxrJul 21, 2026

Hi there, Thank you for bringing your concerns to our attention. We understand how frustrating it can be to feel like your support request has gone unanswered, especially while you're waiting for updates on your order. We appreciate you sharing your experience, and our team is actively reviewing your request and will continue assisting you through your existing support conversation. Thank you for your patience as we work to address your concerns. Elyxr LA Customer Service Experience

Response from ElyxrJul 20, 2026

Hi Crystal, We appreciate you following up and sharing additional details about your experience. We're sorry to hear the condition of the products was so disappointing, especially after you were hoping to make Elyxr your new go-to. We want to reassure you that your concerns have been received, and our team will continue working with you through your existing support conversation. Thank you for your patience as we review your case and work toward a resolution. Elyxr LA Customer Service Experience

Response from ElyxrJul 14, 2026

Hi Brian, Thank you for bringing this to our attention. We understand how concerning it can be to see an order remain in processing, especially after previous successful experiences with us and while waiting for an update. We appreciate your patience and want to reassure you that your concerns have been noted and are being reviewed by our team. A support agent will continue assisting you through the existing conversation to provide more information regarding your order status. Thank you for giving us the opportunity to help resolve this. Elyxr LA Customer Service Experience

Response from ElyxrJul 10, 2026

Hi Kiki, Thank you for bringing this to our attention. We understand how concerning it can be to place an order and not receive any updates afterward, especially when you're unsure of its status. We'd like the opportunity to look into this for you and provide some clarity. Please send us a direct message or contact our support team with your order number so we can review your order and assist you as quickly as possible. We appreciate you giving us the chance to help. Elyxr LA Customer Service Experience

Response from ElyxrJul 10, 2026

Hi Christine, Thank you for bringing this to our attention. We understand how frustrating it can be to complete the requested ID verification and still see your order on hold while waiting for an update. Our team is actively reviewing verification requests, and a support agent will continue assisting you through your existing email conversation as soon as possible. We appreciate your patience while we work to resolve your order and thank you for giving us the opportunity to address your concerns. Elyxr LA Customer Service Experience

Response from ElyxrJul 10, 2026

Hi Cameron, Thank you for bringing this to our attention. We’re sorry to hear your experience during the wholesale account inquiry left you feeling unheard and frustrated. Providing respectful and professional service is important to us, and we value feedback like yours as it helps us improve. If you’re willing, please send us a direct message or contact our support team with your company information and any relevant details so we can review your experience further. We appreciate you taking the time to share your feedback. Elyxr LA Customer Service Experience

Response from ElyxrJun 26, 2026

Hi Thomas, Thank you for taking the time to share your feedback. We understand how frustrating it can be when shipping takes longer than expected and you feel you haven't been able to get the support you need. This is not the experience we want for our customers. If you're willing, please send us a direct message or contact our support team with your order information so we can review your experience in more detail and see how we can help. We appreciate you bringing your concerns to our attention. Elyxr LA Customer Service Experience