El Pollo LocoReviews of elpolloloco.com

For the longest time I was a KFC and Popeye's Chicken fan. Several years ago I switched to El Pollo Loco after eating there. Even though the portion sizes at El Pollo Loco are smaller than the other two restaurants, the quality of the chicken I felt was batter. It has been my go-to for several years now. That may change. I understand that fast food restaurants sometimes get orders wrong. It happens, it has happened to me at El Pollo Loco. If it does, I just take it back and ask them to correct the order. That was until tonight. I am so disappointed with my order tonight it has cost me to seriously consider going back to KFC or Popeye's. I order a four piece breast and wing meal tonight. I did a visual check to make sure it was the right order and drove home. When I got home and opened the container, I could not believe what I saw. I had four pieces but the weren't full pieces. They actually took two of the breasts in the restaurant, cut them in half, and then placed the halves in the container. So, instead of two wings and two breasts, I got two wings and two halves of a breast. This wasn't a mistake in the order, or something they forgot, this was an intentional cheating a customer of their order. There is no other way to couch it. I have pictures of the cut pieces if anybody wants to see them. Shame on you El Pollo Loco. You might just have lost a customer.

This is what I got for a 12 meal family plan an Eight meal family plan. This is supposed to feed 20 people?

La comida se me entregó quemada completamente pedí los contimentos y no se pusieron en mi horden able con la manejadora y ni una disculpa dio solo dijo como quiera aserle no es la primera ves que me pasa el pollo siempre está seco tengo la foto de el pollo todo negro de quemado y completamente seco el servicio al cliente es fatal fue el pollo loco de montebello en berverly y montebello Blvd

Finally, at the East Stockton, Ca location a cashier that I can understand!!! But now the order is wrong - 3 keto tacos w the cilantro sauce and 3 without supposedly packaged in a separate bag...Guess what? All are smothered in the sauce...Why oh Why????

I would not come here because around 7, they stopped opening their lobby so the only option is drive through. I was here to pick up a Postmates order and it took forever. They could have someone deliver instead. Since we can wait in the car. Would not come here because you will not get your order even if you order 30 minutes ahead of time and is here to pick up.

El pollo loco is going from excellent delicious food to very ugly. I have been a customer for more than 15yrs & they just don't want to sell chicken, everytime I want to order 2 boxes they always give me the "buts, we don't have chicken, we can only sell this much, that's consider cattering" really?, this past Sunday I got 3 boxes (yes they sold me 1st time 3 with some struggle) and the cashier very rude asking me million times what did I wanted and she kept repeating the same menu number even though i was not asking her, rushing me whe i was the only one in line, i got charged twice yes, my bank statement said 2 pending orders for $57 all that money was not available, reached out to customer service & have not heard from them, then they gave me 4 little sauces for that many chicken and the 2 tomatoes were spoiled the lids were about to explode on me & they made me buy a $4.99 sauce. This is terrible, all this bad service started when they upgraded "the new look" and everything else seems like.

Management at the San Fernando store is the worst. Instead of resolving your issue after they mess up your order they give you attitude and act like it's your fault.