El Pollo LocoReviews of elpolloloco.com

I ordered the family meal to go once I reach my family home I find out my chicken was very dry and burned out and too salty. The coleslaw has a bad spoil taste and my beans was too watery. I called and complaint and they offer me 25% discount in my next meal this is not acceptable Will never buy again. If I can give no Star I will.

Friends picked up a take-out for me at El Pollo Loco. I asked for and paid for a leg and a thigh. I got a leg and a bird butt (back meat). The leg (drumstick) was dry and impossible to chew, like leather. The "thigh" had a back bone running through it -- it was a bird butt, much cheaper and less desirable than a thigh. The meat on the bird butt was stringy and unacceptable. I paid for a thigh, not a bird butt. I can't go back because I don't have transportation, so I complained on the El Pollo Loco website, but they're ignoring me. My friends said that they also got two bird butts that should have been thighs. They have lost a few customers.

First time customer, last time customer. Family meal, chicken was burnt and small pieces so dry you choke on it. Did a pick up order jordan landing Utah, had to wait outside 15 min in 100 degree weather because they close from 3 to 4. Who new? Covid BS. Small sides means real small. Over all taste was bland with evrything. Dissapointed!

AWFUL, both items were inaccurately priced. The double chicken salad they completely changed- very little greens at all. It stated corn, but NO corn was added. I used to go for the salad, but will NOT anymore as not worth the unstated price and not accurately described. DON'T BOTHER!!

I entered the drive thru at about 3 pm and at 3:15 and employee came out and told us that their system was not working and that we have to wait longer. I was stuck in between car and had no choice so I continued waiting. Without being able to place an order. 20 minutes later, the line moved and everybody was able to leave. It was 100 degrees outside , at no point they offered us a cold drink even water or anything. The manager did not show up to apologize. What kind of business is that ? And it says WE ARE HIRING!! Who wants to work there ?NOT!! Awful management, I will never return there. There are so many other restaurants in Merced who care about their customers. I wish I could put zero stars!!

This was a god awful experience, so my family and I decided to have El Pollo Loco for dinner, and we tried ordering online, and yet on their website, they said they deliver but when we tried ordering on the phone, guess what they said "Sorry but we don't deliver" this to me felt like a scam. IF YOU DON'T DELIVER WHY IN GOD'S HOLY NAME WOULD YOU PUT ORDER FOR DELIVERY ON YOUR BLOODY WEBSITE! I am letting you all know not to order from this restaurant, their promises are as empty as the election results.

Hi, I am writing to let the public not to order from pollo loco. In my years being loyal to this business I have decided not to referred anyone to el pollo loco OR PURCHASE FROM THEM ANYMORE. My experience was through postmates the delivery service my order never arrived and decided to call the store directly after multiple times calling the store on margarite and la paz in mission viejo. My husband decided to drive there once he got there he requested to speak to a manager. The manager came out to talk to my husband and the manager was very rude did not care of what the issue was and did not even attempted to care of the explanation. My husband even told him we try calling multiple times about are delivery issue but your phones are down. The manager respond yeah and... Is this how pollo loco trains their managers for customer service. Then I am extremely disappointed. They should not even be in business if they don't care about their customers. I would not even give them a star but I did not have another option to write about the issue.

I have loved the flavors of El Pollo Locofor some time now. I realize that being in a location like 24th and Northern may change the outcome but I never expected the level of rudeness to be so high! I asked to have my flour tortilla placed on the grill quickly but that was a no. I wanted to take advantage of the free chips and guacamole if you downloaded their app. But I was too late. I should have requested it before I paid for my order! Sondra and her two male counterparts just could not be bothered with providing any type of customer service today! As I came to make my review I find that this level of service is normal.