El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Stephanie G.
When you walk into the place and you hear a customer states “cashier is so rude”….should of walked out…placed my order and I spoke loud and clear…not what I got..rude customer service. Been going here since it was opened, never had this happen before. Unacceptable!
Gregory
I purchased a $50 gift certificate during a Father's Day promotion. I tried to use it TWICE. First shortly after I received the coupon. First time the local Pollo Loco said I probably order the wrong thing. I tried again the first of this week, still didn't work. I called customer service and emailed twice. Today I finally received a response that said the offer had expired July 19th and that their coupon clearly stated that. So Pollo Loco waited until it expired to reply.
Tom
Absolute worst customer service anywhere. Staff is rude, always. Chicken is half the size of KFC and usually dry and over cooked . F
Dawn R.
I went to El Pollo Loco on Russell and Rainbow in Las Vegas, NV. Upon ordering I asked for a 4 pc meal with beans and rice and small salad. Also I asked for a Fanta Strawberry Soda. The young man stated the only chicken that they had were Legs and Thighs, and no breast or wings, no strawberry fanta. I'm like are you kidding me. I should have known right then and there my food was not gonna be correct. Anyhow he stated oh we do have wings, so I'm like give me 2 Thighs 1wing, 1leg. After getting the food my wing was old, and brown inside, my beans were not in the container. So I went inside showed the lady the food and she apologized, giving me 2 more wings. After I got home there was no dressing for the salad and all the chicken was old. $15.00 dollars for old food. I would not recommend this facility nor would I be going back there. I ended up throwing it all out, being that I wasn't even given a receipt.
inspector
in Brea, Ca....bad experience never going back
hman
I ordered the shredded beef burrito with No sour cream and no Cheese. They put sour cream and cheese on it. They also put the burrito on top of the salsa cup and put the ships in the space in the box where the burrito was supposed to be placed in . so my burrito was bent in half because they put it on top of the salsa cup. I know these people are working hard and I don't blame them I blame the management. They don't know how to train their employees. Wont be going there anytime soon.
Andres Antonio Restrepo C.
It's good if you want to be sick after eating it.
David
For the 3rd time in the several weeks, EPL-San Dimas, CA has denied use of my CA, EBT card, saying now weeks-later, their card processing equipment is still broken. I'm sure EPL likes to point to their corporate benevolence and friendly treatment of lower income persons, but the fact is, if they keep using the same excuse for not taking it, then they just don't really care. They shouldn't arrange to be a state-recognized as an EBT-accepted-here, friendly company when their actions say otherwise. You can't blame the labor shortage either. This is lack of caring. Sad, I used to love to go to EPL.
