El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Sylvia V.
Visited the location on Schaefer and Euclid, City of Chino. I thought this location was getting better then when they first opened, but it is not good. Ordered the Avocado Chicken Burrito. Where was the Chicken? The few pieces I had were dry and hard with a few beans, mostly cabbage. The wet sause what ever that is made the tortilla soggy. I'm done with this place. No receipt for my $9+ burrito
Priyantha P.
This place on sierra,canyon country ...absolutely lousy service, rude people and lousy excuses. I waited 20 minutes and was told this is not an issue, we are 20 minutes behind. They need training on how to treat customers with respect.
brian J.
El pollo loco on Avalon and El Segundo is the worse place to get take out 9 people working, but none to take your order because they talk too much, supervisor or someone from corporate should stop by and show them with it means to have a job
Clemente Olidan J.
I asked my daughter to order online 10 piece chicken thigh and legs w/ 6 avocado salsa and 8 pico de gallo, large corn and rice plus flour tortilla. Order arrived without the avocado salsa, pico de gallo and flour tortilla. I called the branch at 1090 S White Rd. which it came from and the lady who answered can't explain why, I asked if they can redeliver what's missing and she said she can't. What kind of customer service is that. Btw, the package was completely sealed and all items were checked out when it arrived.
Juan V.
Muy caro para lo que dicen d un pollo entro , mas bien parecen godorniz, creo k abusan ,
Steffie R.
I gave them a 1 star because the one located on Florence & Manchester those girls at the drive through window got a nasty attitude I’ve come here on different times and dates and they always have a stink attitude. They are not customer service friendly at all And if you are not happy at your job don’t take it out on the customers. Go find another job you are happy in
Rafael H.
Pollo Loco on San Fernando rd and Fletcher in Los Angeles. Worst service. Order a size of broccoli and got a half of cop of sad old broccoli pieces. Let the supervisor know and she did nothing.
ClaraZ1
Not only did I not get my complete order it was dry chicken really dry & it was horrible. I went to 47th Street and Palmdale I'll never go back there again what a sh!thole. I swear to God they act like they're all busy with 3 customers and still got my order wrong, the damn cashier shorts my order and I only ordered three things screw that you thieves!
