El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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John G.
First time going to El Pollo loco and my last. Save your money and go somewhere else. Chicken was very dry and disgusting. Very small pieces. Tortilla shells very small. Sides you guessed it small. Not worth the money.
Lin L.
The mobile app sucks. The corporate customer service dept also sucks. The app is slow. After I added all I wanted to an order and ready to add a reward to the order, the app said "unable to contact the restaurant location ". I wrote customer service and they did nothing.
john
Workers there are extremely rude. Be aware no dining in! Actually gave me and my family raw chicken. Heard in spanish that they should never serve chicken like that again! Never told us about a “wait” and at least gave us a refund.
RAFAEL R.
Over 60 yrs in Santa Maria and 1st time visit, check your order, make sure you getting what ordered. Not even considering returning ever again. Don’t appreciate business profiting monetarily and being shorted on order contents!
Ivan
I last ate at El Pollo Loco years ago, and thought I would try it again. Bad idea! No longer a good deal, as the chicken pieces looked like they came from bantam chickens...really small. Pico was watery and not fresh, portions of rice and beans stingy for the price you pay. Will NOT eat at this eatery again. Huge disappointment.
Dan
I have tried to oder with the app 2 times and failed to get the order completed. I could find where to view the FULL MENU. If I can't find the item I can't order the food. This is the dumbest app I have ever seen. I couldn't even see where the RBC burrito were to order them. You think the RBC burritos would be in the section they are calling burritos. Not there or anywhere else in this stupid app. I am never going to use El Pollo Loco app or even go to the store because I have waisted too much time trying order and writting this review. Go job El Pollo Loco.
Chris L.
We went to Manhattan beach and the food went straight in the trash. Dry and burnt, I'm pretty sure must have been left overs. The worst food I have ever bought. How this place can sell food like that and stay open is beyond me.
eddy A.
Went to eat at Pollo Loco Rainbow location and only drive thru was open. I will never bother to eat there again.
