El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Heather T.
I downloaded the app to schedule a pickup for an 8 piece family meal. I should have been eligible for a free order of chips and guac or a discounted price on an 8 piece family meal for using the app. Can someone please tell me how to redeem these discounts? I spent way too much time on the app but no success. Bush League
Steve G.
Walked into pollo loco one night and decided to eat in. Noticed all the tables were dirty with food scrapes along with table scapes on the floor. We decided not to eat there ever again.
Jess G.
So, it was 112 degrees in San Jose today. PG&E asked everyone to conserve energy so my son and I went to eat at El Pollo Loco (store 3653) @ the plant. Lobby was closed so we went through drive through (you know what they say about the drive through). I ordered 2 chicken pollo bowls with chips. I asked for cilantro dressing at the window and was handed my bag. We started to drive away and checked our bag. No dressing. We pulled up to pick up and the doors were closed. We went back through drive through for the dressing and was told the cilantro dressing was for the salads. I have ordered this many times before with no problem. She handed me 1 so I asked for another one since we had two bowls. She handed me the second dressing and closed the window. I'm not sure what the problem was. If there is an additional charge I would have paid it. Note to future self... Do not go through drive through!!!
customer
Ordered two tostada's because they have been advertising so much lately. The lettuce was dead and there was nothing fresh about it. This was the store in Pasadena, CA on Hill and Colorado. Purchased the same tostada two days prior from West Los Angeles and it was as advertised. No consistency between stores!!!
Santos H.
La semana pasada estuve en el Pollo Loco de el 10100 Carmenita Rd, Whittier, CA 90605 y tuve una pésima experiencia una muchacha que tiene un tatoo en el cuello de aproximadamente 30-35 años fue grosera al atenderme y no es la primera vez que me dan mal servicio aqui...... Mi concejo es que si no esta capacitada para lidiar con clientes deverian deveria de buscar otro trabajo porque esta corriendo la clientela del lugar y a no ser que mejoren el servicio al cliente, no recomiendo este lugar porque me hiso sentir como basura.....por cialquier pregunta contactenme al 562 556 3480
G S.
Most unfriendly front of house service staff, treats customers like we are a burden. No smiles to customers, ever. Lots of snickering, laughter , and banter amongst each other. No engaging when asked any question by a customer. One word answers. If I need a straw or want to know if an order was shouted out to while in restroom, I will never be asked “may I help you” . The fact that I ask for a straw instead of telling them that the straws are empty is conditioned from making that mistake before. If I tell them something is empty or out, in the kindest tone possible. I am made to feel like I am being rude and crossed a major line. I have had to practically climb up on the counter and wave my arms, always treated like I am jamming up their flow and disrupting their thought process. It’s so bad, if I’m missing something like a salad dressing, or even the cup for my beverage, I usually just leave. Too bad, the chicken is amazing. So I just suffer through each my visit, swear I won’t go back, eventually give another chance, and then leave every time mad at myself for giving in. One of last two times I was there, the lady who was putting together orders was having a melt down, screaming at her kitchen staff. I appreciate wanting to get the customers’ food orders in timely manner, but yelling at your employees doesn’t make me feel good about it eating the food, it makes eating it feel unethical. She may have been vocalizing that the longer wait times were not her fault, but berating her own staff made me think this is condoned by management. Never had a bad experience at any other location. Even left a complaint with corporate. But didn’t want to waste time on calls and details. It’s time consuming and they won’t lose my business because I know good people do work there. I’ve chalked it down to this. The upper management likely treats the staff really well, on a personal basis. The staff probably gets along well because they’re in the trenches together. Maybe they are like a family. But there’s has been an ongoing bad treatment of guests for over 10 years. They just don’t really like us. And this is not a location with customers who lack manners or sophistication, nor one in which customers are “stuck-up”, elitist, or unappreciative to hourly workers. In other words it’s not the “area”. If you go in there. It’s contagious. People sit down, and even for a fast-food restaurant, eat as fast as they can and leave. No one smiles while seated or ever leaves smiling after dining in. They just look like they are relieved to be done with a chore.
