Ella ZanetaReviews of ellazaneta.com

Terrible service! I have placed my order more than a month ago and there’s no update or response. Avoid this “brand” don’t waste your money

I’ve placen on order a month and half ago. No product, no response from the customer service department, no refund. Tracking number is wrong or non existent. I believe this is a scam.

The experience has been bad. I ordered my item on 29th November. It’s now 17th January and I am still without a bracelet. Tracking number does not really work. On the 6th Dec an email stated that my item is about to be shipped. On the 1st of January another email received stated the item has been dispatched and i have been receiving emails that my item is on the way since then.

****Edited I received my items and they were all carefully packaged and I even received a cute tote bag! I re-rated my review to 5 stars. Thank you! (I've been scammed a lot, but this wasn't a scam, I just needed to have some patience) Unfortunately, I looked up my tracking and it said delivered. This is always a red flag for a scam. I have emailed them and I'm hoping for a response. If I don't I will call my bank and report fraud and they will investigate this company.

I placed an order on Nov 16th. I received a shipment notification on 19th. I got a tracking number, but every time I tracked it was saying “Parcel Information Received” I also contacted to the shipping company, they said they haven’t received the parcel. I contacted the customer service, I asked for a refund since they hadn’t sent my order yet, they told me that they cannot give me refund but they offer me 50% credit back. I refused the offer. And finally, on Dec 13th, I got a notification that my order was actually dispatched, and received the parcel on Dec 22nd. Also I received an apology email from them, and they gave me a full refund as a store credit. I don’t know if I would purchase something from them again, but I appreciated their apology and response. The jewelry was okay. They are very cute, but looking a little cheap. One of the earrings I got was defective. And there was a hair in the box😅😅

I wish I could give zero stars. I have never received my order. I was given a tracking number, nothing tracks and the delivery company has never received shipment. I’ve reached out to Ella Zaneta customer service 5 TIMES with requests for help, I’ve never received any reply. I believe I’ve been scammed and I’m very disappointed. Worst customer service experience I’ve ever had because there is NO customer service. Order #2314; tracking #SF3277522255597; paid $158.00 USD Do NOT waste your money and time.

I did not like the jewelry and would not buy again. The gold colour is very bright and cheap looking. Definitely looks like $2.00 pieces.

I have not received my jewelry and customer service hasn’t responded. I received a tracking number but the courier said they never received the package from the company. Seems like I got scammed.