Discover premium prescription eyeglasses designed to elevate your style and clarity—all at an accessible price. Our innovative AR Try-On System allows you to preview frames in real time, ensuring the perfect fit before you buy. Crafted with eco-conscious materials (think plant-based acetate and recycled metal), every pair reflects our commitment to sustainability without compromising on durability.
ELKLOOK EYEWEAR (elklook.com) has 162 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
elklook.com
Website
elklook.com
Category
Vision & Hearing
Location
Middletown, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The only comment I have: NEVER BUY FROM THIS CHEAP COMPANY
Response from ELKLOOK EYEWEARJun 4, 2025
Thank you for sharing your feedback with us, and we sincerely apologize for any frustration you experienced during the return process. We appreciate the opportunity to clarify our policies.
We strive to balance flexibility for our customers with the operational costs involved in processing returns. For non-quality-related returns, we charge a handling fee of 5 per frame only pair or 10 per prescription pair to cover restocking and administrative expenses. This ensures we can continue offering competitive pricing and high-quality service to all our customers.
For more detailed information on the return policy, please visit our official website: https://elklook.com/policies/refund-policy.
Thank you again for your understanding, and we hope to have the chance to serve you better in the future.
LA
Laura
GLASSES WHERE NOT RIGHT POOR VISION TOO…
GLASSES WHERE NOT RIGHT POOR VISION TOO HEAVY AND WHEN I REACHED OUT TO COMSTOMER SERVICE NO HELP RETURNED GLASSES AS INSTRUCTED VIA RETURN POLICY AND STILL HAVE NOT RECEIVED MY REFUND AND IT HAS BEEN OVER 3 WEEKS REACHED OUT TO CUSTOMER SERVICE MANY, MANY TIMES NO RESPONSE EVEN TRIED TO CALL ON THE WHATS UP APP AS INSTRUCTED VIA THE WEBSITE NO ONE ANSWERED ....DO NOT ORDER FROM THIS COMPANY....YOU HAVE BEEN WORN
Response from ELKLOOK EYEWEARApr 18, 2025
Thank you for providing feedback. We deeply apologize for your experience. To ensure a fair and transparent service process, our refund policy explicitly requires immediate processing of refunds upon receipt of returned goods.
We have repeatedly requested you to provide the return logistics tracking number via email, but have not received a response yet. But please don't worry, we have already prioritized the refund for you. Meeting your needs has always been our top priority.
Thank you again for your understanding. We look forward to your reply to successfully resolve this matter.
GA
G. Andrea S.
DO NOT order from them
DO NOT order from them. They stole money from me! When I ordered, they asked if I wanted to pay $1.28 for a "worry free" order. I fell for the scam. I ordered, then cancelled after reading reviews that the product is terrible. Then I asked for a refund and they only refunded me $1, and they did not refund me the $22.20. ON my Paypal account, they marked it as "refunded" so now I cannot get my money back.
Response from ELKLOOK EYEWEARMar 4, 2025
Dear Clients,
Thank you very much for taking the time to review us. We would like to explain in detail once again about the refund and order cancelation you mentioned.
As we explained in our previous email, when you apply for a refund on the Worry-Free Payment page, the system will only refund the amount of the corresponding payment by default. If you wish to cancel your entire order, please be sure to contact us directly so that we can process it in a timely manner.
Since we were not informed of your specific intentions at the time, we arranged for the shipment on the day the order was placed in accordance with the regular process. At the time you wrote your review, the package had been delivered without incident.
Also regarding the dispute you raised, we understand your concern. In order to resolve this issue as quickly as possible, as shown in email, we recommend that you cancel the paypal dispute and we will process a refund for you immediately and you do not need to return the package you have received. However, you have not heeded our advice.
We are always committed to providing excellent customer service and sincerely hope to reach a satisfactory resolution with you. We believe that in our communication with you are in line with the attitude of solving the problem for you, so that you are satisfied.perhaps you still have a big prejudice to us and question.
Regardless of the results of our communication, we sincerely wish you a happy life.
Best regards,
EM
Elizabeth M.
Not as promised
I already had a pair of 'Elphaba' glasses (coincidentally - I received them long before "Wicked") from another vendor, and Elklook was the only place I could find that offered that exact frame with tinted lenses. Though the initial online ordering form offered only progressive lenses, not bifocals, I 'chatted', and was informed they'd make up bifocals according to my prescription. The glasses arrived today. (They are cheap frames, but that is what I expected - these are 'spares.') They are not bifocals, and I assume are progressive. I can read with them, but distance vision is totally blurred. I cannot drive or even walk in these. Staff were very polite in the chats and emails, and the delivery time wasn't bad considering they were shipped from China, but I didn't get what I ordered and was told they were making.
Response from ELKLOOK EYEWEARMar 4, 2025
Dear Clients,
First of all, thank you very much for your valuable feedback, and at the same time we apologize for the inconvenience caused by the product quality issue.
We have carefully reviewed our customer service email address and live chat history to confirm that we have communicated with you and arranged for a new pair of glasses to be reissued. The replacement package has been successfully dispatched and is expected to be delivered to you in the near future. We sincerely hope that this new pair of glasses will meet your expectations and give you a satisfying wearing experience.
Thank you again for your valuable feedback and patience. If you still have any questions or need further assistance after receiving your new glasses, please do not hesitate to contact us. We will be happy to support you.
Best regards，
SH
Shelly H.
Sent 4 follow ups starting 1/27/25 to…
Sent 4 follow ups starting 1/27/25 to return an order. The 1st 2 emails were ignored, after the 3rd follow up a response was sent advising the company was closed for 1week due to "holiday" and would not re-open until February 4th. Sent the 4th email on 2/4/25 and have yet to receive a response. Do NOT purchase from this company.
Response from ELKLOOK EYEWEARMar 4, 2025
Dear Clients,
First of all, we would like to thank you for taking the time to give us your feedback. We apologize for the inconvenience caused by not being able to communicate with you in a timely manner.
Your feedback is the driving force behind our continuous improvement. We will take this lesson seriously and optimize our service processes to provide a more satisfying and smooth shopping experience for all customers. Once again, we sincerely apologize for the poor experience.
After verification, we confirm that the refund has been processed for you. We hope that this initiative will make amends for our mistakes and win your understanding and satisfaction.
If you have any further questions or need further assistance, please do not hesitate to contact us. We will be happy to support you.
Thank you again for your understanding and accommodating, and we wish you a happy life.
Best regards，
CU
CustomerX
This is hands down the worst online RX…
This is hands down the worst online RX glasses purchase I have ever made. The glasses shipped within about two hours of my placing the order, which seemed strange since they were PRESCRIPTION. The glasses were then in transit for one month with no tracking number. I sent multiple requests for the tracking info, but they repeatedly told me their logistics team could not provide it. Everything shipped from China, including the lenses. I finally received the glasses one month after ordering them. The glasses were a bit warped on pulling out of the box, but more importantly, the glasses are blurry and reflective. I cannot even use them at home in the evenings. I requested a return label and explained why. No return label was sent and the company responded by telling me their lens maker assured them that the lenses were fine despite me not being able to see out of the glasses. Avoid unless you enjoy wasting time and money.
Response from ELKLOOK EYEWEARMar 4, 2025
Dear Clients,
We apologize for any inconvenience you may have experienced while purchasing our products. We always strive to provide you with the best possible shopping experience, but we are sorry to learn that you may have encountered some problems.
We noticed that you mentioned an order-related issue in your feedback, but we apologize that we do not have direct visibility to your order number to know if your issue has been properly resolved. In order to serve you better, we kindly invite you to contact us via the official email address on our website and provide us with your order number and related information.
Once we receive your email, we will immediately start to deal with it and try our best to solve the problem for you to ensure that your rights and interests are protected. We attach great importance to your every feedback, and look forward to being able to bring you a satisfactory solution as soon as possible.
Best regards，
PB
P B.
Glasses frames were mailed in a flimsy…
Glasses frames were mailed in a flimsy box that fell apart during shipping; received and EMPTY box (no glasses frames contained therein) and box was stamped by USPS as damaged. Emailed this company (included a photo of damaged box/EMPTY and requested a full refund or replacement but have not heard back.
Response from ELKLOOK EYEWEARDec 13, 2024
Hi dear,
We apologize for any inconvenience you may encounter during the purchase of our products. We're always committed to providing you with the best possible shopping experience, but we're sorry to hear that you may have encountered some issues.
Rest assured, we ensure that each item is carefully packed before shipment to ensure that it is in perfect condition. If you have the unfortunate misfortune of receiving an empty package or a damaged package, this is something we really don't want to see. Hereby, we promise you that once you contact us and provide relevant information, we will immediately arrange for you to reissue the goods or process a refund, so that you will not suffer any unnecessary losses.
We are also very sorry for the customer service's reply. We understand the importance of timely communication and apologize for not being able to respond to your inquiries in a timely manner. In order to better serve you, we kindly ask you to provide your order number or get in touch with us through our official email. We will verify the situation as soon as possible and deal with you accordingly.
Thank you for your understanding and support, and we look forward to your reply.
sincerely,
The Elklook Team
KK
K K.
These frames are made cheaply
These frames are made cheaply! Very easily they can break. They are dishonest in their return policy.
Response from ELKLOOK EYEWEARDec 17, 2024
Hi dear,
We sincerely apologize for the inconvenience you have encountered in purchasing our products.
Regarding the return policy you mentioned, we do have a clear statement on the official website, and we always follow these regulations to ensure that our customers do not experience any unfair treatment.
In order to be able to assist you more effectively, we kindly ask that you provide your order number or contact us through our official email address [email protected]. This allows us to quickly verify the situation and take appropriate action to address your concern.
We sincerely thank you for your understanding and support. We look forward to hearing from you so that we can serve you as soon as possible. Thank you again for your patience and cooperation.
sincerely
The Elklook Eyeware Team
