ElgatoReviews of elgato.com

I recently purchased two Elgato Key Lights to upgrade my streaming setup. While one of them connected seamlessly to the Elgato Control Center app and has worked great—providing excellent, adjustable lighting—the other one has been an absolute nightmare. Right out of the box, the second light refused to connect. I’ve tried everything: resetting it multiple times, ensuring it’s on the same Wi-Fi network, following every troubleshooting step in the Elgato support guide, and even moving it closer to the router. Nothing works. The app repeatedly throws a “connection failed” error no matter what I do. It’s incredibly frustrating to spend this much on high-end gear and have only 50% of it function properly. For a product aimed at professionals and content creators, I expected more stability and reliability—especially from a brand like Elgato. Unless you’re lucky and both units work out of the box, you’re potentially in for a huge headache. I’ll be reaching out to support again, but so far, this experience has been disappointing and time-consuming. Buyer beware.

I spent my money on their EpocCam Pro iOS app a few years ago and now it's been discontinued. I feel scammed and want my money back - the piracy is yet again justified.

Am 14.04. habe ich den Prompter bestellt. Im Shop stand er sei vorrätig. Dann mehrere Verschiebungen des Versandtermins. Jetzt kommt das Teil voraussichtlich morgen am 30.04 an. Ich arbeite mit dem Equipment. Musste inzwischen einen bei Amazon bestellen, um arbeitsfähig zu sein. Der war innerhalb von einem (!) Tag da. Ihr kostet mich Geld und Zeit. Schlechtes Unternehmen. Ganz zu schweigen von der unterirdischen Mac Integration.

Site was misconfigured so veteran discounts weren't working on any single SKU. Asked them afterwards if they could honor the discount or if they could get it to work so I could just buy the prompter. Stuck with a bundle which I didnt need. They didn't take any accountability and I had to keep following up with them after they said they would pass the support ticket up. Shame on them for offering a veteran discount but not actually honoring it. (2008204470) Support Ticket Email: parker at blackinkcoffee.com

I purchased the Elgato Facecam about two years ago and noticed right away that my head appeared tilted and distorted, even though I was sitting straight. At the time, I assumed the issue was caused by my camera placement and decided to leave it alone. Since I wasn’t actively using it, I didn’t bother troubleshooting. Now that I’ve started using it again, I realize that the distortion was never due to the camera's position – it's the camera itself. I tested it in multiple programs (Zoom, Windows Camera, Elgato Camera Hub), and the issue persists. Zoom displays the image slightly better, but the distortion is still visible. I tried adjusting FOV, zoom, exposure, sharpness, and physical camera positioning, but nothing fully fixed the problem. When I contacted Elgato support, they were unhelpful, simply stating that "there is no lens correction feature" and suggesting generic troubleshooting steps that I had already tried. For a camera at this price point, I expected better image quality and support. If you’re considering purchasing the Facecam, be aware that it lacks any built-in lens correction, and you may have to use third-party software like OBS just to make the image look normal. Very disappointing.

Elgato Cam Link 4K - Totally useless device, worked (just about) three times and then packed up. Did not get around to returning this but tried it again some time later and all it does is get hot!! Will NEVER purchase an Elgato product ever again as this cost me £124 from Argos, I might as well have thrown my money away in a bin!! I did not bother trying to contact Elgato as the unit was out of warranty once I discovered the final failure. I replaced it with a far more reliable £12 item from Ebay!

VERSUCHE SEIT 6 STUNDEN MEIN MIKROFON RICHTIG EINZUSTELLEN. Youtube tutorials, reddit, nichts hilft. Voicemod klappt nicht, ich höre mich immer selber und wenn ich es ausschalte geht mein system sound mit aus obwohl der in einem anderen kanal ist. Alles bullshit

I bought two decks last Christmas and returned one of them. They confirmed they received the deck back but it's already March and still no signs of the refund. Customer support keeps telling me they will send the money back but nothing comes through. I thought it would be fair to let people know. It's a shame as it semeed like a cool company that you'd trust.