ElgatoReviews of elgato.com

ignoring a security software defect is not a solution.

I bought the paid version of EpocCam years ago. Elgato discontinued the app without ever notifying paying customers directly, no email, no in-app notice, nothing. That alone is a clear violation of both EU and Swedish consumer law, and also Apple’s own refund policy. When I contacted their support, I was dragged through weeks of scripted replies, contradictions, and excuses. At one point they even admitted they could refund through the App Store, then immediately backtracked and pushed PayPal instead, without ever offering to cover the fees that would leave me with less than what I paid. The result? I never got my refund. What I got instead was a long lesson in how little Elgato cares about its customers or the laws they are supposed to follow. Elgato/Corsair is not consumer-friendly, not creator-friendly, and absolutely not trustworthy. Think twice before you spend money with them, if they can treat paying customers like this over a simple app, imagine how they’ll handle bigger issues. 4/9/25: After 1 week of silence, Elgato finally responded, but only after my Trustpilot review went up. Classic damage control. 9/9/25: Elgato finally paid up via PayPal, covering all fees as promised. The end.

Elgato programmers are the pits and their support sucks! I purchased their $200 Steam Deck + mainly to control Spotify as this unit has 4 knobs. Well, Elgato programmers are so lazy they don't even create their own apps and instead rely on ONE third party developer who has a crappy Spotify app that will NOT install in Steam Deck +! When I tried to have Elgato support help me solve it not validating (a widely known issue) Spotify, he said well it doesn't work so you'll have to reach out to the app developer? WTAF Elgato?? You are too lazy or cheap (probably don't want to have to support software) to create a plugin for the largest streaming music service on the planet. Needless to say this unit and the HUB that goes with it are all being returned to Amazon in the morning. I hope you choke on returns!

I ordered the new Stream Deck scissor key unit. When I received it, the unit was faulty, as one key gets stuck and becomes unusable. I contacted their support and tried to return the item too but haven’t received a response from either yet. Terrible customer support — it seems the one stuck with a faulty unit is me.

Expérience misérable avec le logiciel s'affiche constamment en bas a droite de l'écran sans la posibilité de l'enlever

Bought about 400 dollars worth of lights, which would have been fine, if some genius hadn't thought it a great idea to not include any controls. Only works via wifi, which has broken on me many times, and since switching to a more modern router basically nothing works anymore. Ah yes, I also had to order a replacement adapter at some point because it broke. Making it the first adapter in my life to ever break. Reply to Elgato (cannot seem to actually reply, only edit) The problem with the pairing issue is that I shouldnt have to think about pairing. Who builds a lamp that doesnt work without wifi 2.4? Why skimp out on a power button? The adapter just broke. Low quality plastic. This shouldnt be a surprise to you, since you sell back up adapters, that were also sold out for a long time.

Bored of creating profiles for buttons for them to just stop working each time I restart. I wish I'd not bought the physical product if I had of known how buggy it would have been.

I bought the small 15-button Stream Deck and am really happy with it. Build quality is great, buttons are durable, the software is a bit clunky, but you only set it up once, after that it's just button mashing when you need it. Overall no issues from my side, support is also great.