ElfsterReviews of elfster.com

What a hopeless platform expects people to link accounts with old accounts 2 years ago. Keeps wanting you to link, over complicated and futile.

Like many others, I have more than one email address. When I went to sign in for our family gift exchange this year, I inadvertently used the wrong email address, and the site set me up to open a new account. Thereafter it would take me immediately to the second page of the account application, and it also blocked my husband from his account. After my initial email, Elfster fixed the problem, and when I awoke this morning, all was right with the world.

I chose this app after my previous app didn't have as many options. It was easy to set up. But then everything disappeared! But not to worry, because Dazzle was on hand to look into two accounts I set, one by mistake, which he took care of and then spotted exactly where I had gone wrong and guided me through into getting my app back again. The customer service was perfect, responding in really good time and I really appreciate Dazzle's assistance. Best Elf!

With Elfster, who needs Santa !!?? This is the third year I have organized a gift exchange with Elfster. The two previous years I did everything correctly and things went off just perfectly. However, this year I did something wrong. But no fear, Elfster --walked me through step by step how to correct my errors!! I find the link to Wish List easy to access. There is a large variety of items to select at all price points. Elfster certainly knows how to make a gift exchange a truly engaging and fun experience.

Trying to set up an exchange is such a ridiculously difficult experience. The functionality of the account page is so incredibly poorly designed. When making an new draw you can't attach emails when you first make a guest list you have to make the exchange and then manually add the emails to each one afterwards. Of course, the website doesn't accept the email addresses you enter for every participant so you have to go back and re-add each users email address several times one by one until it finally accepts at random. Sometimes it won't accept and then suddenly the next time you try it does. It then asks you confusingly, to check that 'name' is the same person as 'name@email' which makes no sense, because it obviously is as I'm the one making it. This requires several clicks and page loads each for each user and can't be done from a central page. I don't like that it doesn't give you a chance to review everything before it goes live, allowing you the chance to check before you publish it. This means some people get messages and others don't which makes organising more frustrating as people chase to find out what's happened. Once you've gone live you can't really start again as it adds more confusion and confusing emails to those taking part. The manage participants page doesn't update properly, meaning it says that participants haven't seen the draw, when I know they have. It also spams all the users with confusing emails asking them about exchanges which makes participants think this years secret santa has already gone live. It should only be the original organiser that gets these emails!!!

Jinglebella helped me with true Elf and Christmas spirit in regaining access to my Elfster account! We had drawn names and were just beginning to shop! The app is great, and is perfect for running gift exchanges and Secret Santa’s!!

Great customer service! I made a new account in error and sent an email to delete this, and it was done very speedily with a warm message.

I have tried buying three gifts for a colleague on Elfster. The first cost more than in a shop. The second advertised a glass ornament but the seller then emailed me to say that at that price it was only an electronic version of the picture! The third gift was advertised at the wrong price and did not include postage and packing despite earlier messages to the contrary. I will avoid Elfster in future as it is completely misleading.