Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesAug 1, 2023

We sincerely apologize for the inconvenience caused. Unfortunately, we had to process a refund for your order of the Sensationnel Dashly™ Synthetic Lace Front Wig Unit 22 DLW022 in the 1B Off Black color. Regrettably, this item was unexpectedly out of stock at the time of processing your order. We understand how disappointing this must be for you, and we genuinely apologize for any inconvenience it may have caused. Our team is diligently working to restock the product, and we will notify you as soon as it becomes available again. We value your business and are committed to providing you with the best shopping experience possible. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Thank you for your understanding and patience.

Response from Elevate StylesAug 1, 2023

The package is in transit. Thanks for your patience. Tracking Number: 9405516901642486592633 Copy Add to Informed Delivery Latest Update Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Get More Out of USPS Tracking: USPS Tracking Plus® Delivered Out for Delivery Preparing for Delivery Moving Through Network In Transit to Next Facility, Arriving Late July 31, 2023 Arrived at USPS Regional Origin Facility PHILADELPHIA PA NETWORK DISTRIBUTION CENTER July 27, 2023, 11:00 pm Accepted at USPS Origin Facility ATLANTIC CITY, NJ 08401 July 27, 2023, 9:45 pm Shipment Received, Package Acceptance Pending BELLMAWR, NJ 08031 July 27, 2023, 7:01 pm Shipping Label Created, USPS Awaiting Item ATLANTIC CITY, NJ 08401 July 27, 2023, 5:57 pm Pre-Shipment Info Sent to USPS, USPS Awaiting Item July 27, 2023

Response from Elevate StylesJul 28, 2023

I apologize for the inconvenience and frustration you experienced with your recent order #445510. I understand how important it is to receive timely updates and accurate information about your purchase. I want to sincerely apologize for any miscommunication or oversight on our part. Our intention is never to create a negative experience for our customers, and I can assure you that we take your feedback seriously. Upon reviewing your order, we discovered that the item you purchased was unexpectedly out of stock at the time of processing. This resulted in the unfortunate cancellation of your order, which is not the level of service we aim to provide.

Response from Elevate StylesJul 28, 2023

Your package is marked delivered by the carrier. Tracking Number: 9405516901642486521541 Copy Add to Informed Delivery Latest Update Your item was delivered to the front desk, reception area, or mail room at 11:09 am on July 22, 2023 in FEDERAL WAY, WA 98003. Get More Out of USPS Tracking: USPS Tracking Plus® Delivered Delivered, Front Desk/Reception/Mail Room FEDERAL WAY, WA 98003 July 22, 2023, 11:09 am Out for Delivery FEDERAL WAY, WA 98003 July 22, 2023, 6:10 am Arrived at Post Office FEDERAL WAY, WA 98023 July 22, 2023, 3:45 am Arrived at USPS Facility FEDERAL WAY, WA 98023 July 22, 2023, 3:01 am Departed USPS Regional Facility SEATTLE WA NETWORK DISTRIBUTION CENTER July 22, 2023, 2:49 am Arrived at USPS Regional Destination Facility SEATTLE WA NETWORK DISTRIBUTION CENTER July 21, 2023, 9:23 pm Arrived at USPS Regional Origin Facility PHILADELPHIA PA NETWORK DISTRIBUTION CENTER July 21, 2023, 1:18 am Accepted at USPS Origin Facility ATLANTIC CITY, NJ 08401 July 21, 2023, 12:03 am Shipment Received, Package Acceptance Pending BELLMAWR, NJ 08099 July 20, 2023, 6:53 pm Shipping Label Created, USPS Awaiting Item ATLANTIC CITY, NJ 08401 July 20, 2023, 5:22 pm Pre-Shipment Info Sent to USPS, USPS Awaiting Item July 20, 2023 Hide Tracking History

Response from Elevate StylesJul 26, 2023

Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be when items are listed as in stock but are not available at the time of purchase. Rest assured, we take this matter seriously and have taken immediate steps to update our stock inventory more diligently to avoid any future discrepancies. As for your crochet braid order, we're glad to inform you that your item is scheduled for delivery today. You can track the shipment using the following link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405516901642486523521 We deeply value your feedback, and we are committed to continuously improving our services. If there's anything else we can do to assist you or make your shopping experience better, please don't hesitate to let us know. Thank you for your understanding and patience. We hope you enjoy your crochet braid and that you'll give us another opportunity to serve you in the future.