Recent C.
No delivery, no care, no refund
I ordered a wig on the 1st September and it’s now the 14th and still hasn’t arrived. I contacted customer service to which there response was word for word “It’s in transit. Thank you.” Very nasty note. They sent me a link to track my order and till this moment that company they use to deliver, which is probably fake, doesn’t have tracking details. You probably think it won’t happen to you because there’s good reviews and it could go well for you but I thought the same thing and look what happened. They ignored me when I asked for a refund twice. They don’t care about providing services, they have their money so they’re fine. I will never order from them again. Guys go to Amazon, the price difference isn’t too far off, you get tracking details and it even comes early at times. I should’ve stuck with Amazon, they’re a LEGIT business.
Response from Elevate StylesApr 24, 2026
Hello, We understand that waiting for a package can be stressful, but we would like to provide the factual status of your order to clear up any misunderstanding: Verified Tracking: We use globally recognized carriers like USPS, UPS, and Global Post. Your tracking number is active and proves the package is physically in the carrier's network. Transit Timelines: Since your order was placed on Sept 1st and it is currently the 14th, the package is still within the standard window for delivery, especially for international or cross-country shipments. Responsive Support: Our team provided the tracking link to show you the live location of your items. We do not issue refunds for items that are currently in successful transit and on their way to you. We are a legitimate, long-standing business, and we fulfill every order we receive. For a real-time update on your package's location, please message us via the Inbox on our Home Page. Best regards, The Elevate Styles Team