Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesJun 12, 2026

Hi Ana, We're sorry to hear that you were disappointed with your purchase. After reviewing your order, we see that it was placed on May 19 and successfully delivered to France on June 3. We are pleased that the shipment arrived within our expected international delivery timeframe, though we understand that timely delivery does not make up for disappointment with the product itself. We would also like to clarify that the Sensationnel Premium Too Feather Crochet Deep Wave 18" is a human hair blend product from Sensationnel, a well-established and widely trusted hair brand. While many customers enjoy this style, it is not a 100% human hair extension. Because it contains a blend of human hair and premium synthetic fibers, performance can vary depending on installation, maintenance, styling practices, and daily wear. We take feedback about our products very seriously and would welcome the opportunity to review your concerns further. Please contact our customer care team with photos of the hair and additional details regarding the installation so that we can investigate the issue and determine whether a resolution may be available. Thank you for sharing your experience. We value every customer and continuously use feedback like yours to improve both our product offerings and our service.

Response from Elevate StylesJun 9, 2026

Hi Patricia, Thank you for sharing your honest feedback. We are so sorry to hear that the Outre Neesha units didn't live up to expectations—getting a brand-new wig only to deal with immediate shedding and an off-color is incredibly frustrating. We have passed this feedback directly to the manufacturer, as we expect much higher quality from the brands we carry. We completely understand that return shipping costs and our standard 20% restocking fee are an unwelcome surprise when a product doesn't work out. We try to keep our upfront retail prices as low as possible, which unfortunately means we cannot absorb the costs of returned items. We want to let you know that we received your return and issued your refund today (same-day processing). Please allow 2–3 business days for the funds to reflect in your account, depending on your bank. Even though this was your first order with us, we genuinely appreciate your feedback. If you have any further questions about your refund, please feel free to reach out to our support team. Warmly, Elevate Styles

Response from Elevate StylesJun 9, 2026

Hi Peggy, We're sorry to hear that you were disappointed with the color of your item. Hair colors can sometimes appear differently in person depending on screen settings, lighting, and manufacturer-provided images. We reviewed your shipment details and confirmed that the item sent (Sensual Vella Vella Synthetic Kinky Curly Bob Wig Zarah - TP27) matches the exact product and color variation selected during checkout. That being said, if you believe you received a different color by mistake, please reply to this message with a few clear photos of the item and its packaging. Our customer service team will gladly review it for you and make things right. We appreciate your feedback and the opportunity to assist you!

Response from Elevate StylesJun 8, 2026

Hi Lara, thank you so much for the 4-star review and for recommending us! We are so glad to hear you had a great experience and that your Next Image Avocado & Shea Butter order arrived so quickly. We truly appreciate your business and look forward to serving you again soon!

Response from Elevate StylesJun 6, 2026

Hi Tia, We take customer service very seriously, but our system records show a different timeline for this order. Your order was placed on May 29 and was packaged and shipped out the exact same day. Because it was dispatched immediately, it was successfully delivered to the UK on June 6 (an 8-day international delivery). We checked our inbox and could only locate a single email inquiry from you, which was sent after the package was already in transit. We responded to that email with your tracking information. We have no record of prior cancellation requests or multiple unanswered emails. If you sent emails from a different address, please reach out to us directly so we can locate them and help you with a return. — Elevate Styles Customer Care

Response from Elevate StylesJun 3, 2026

Hi S. Onyia, Thank you for your feedback. We are sorry to hear you were disappointed with your order. After reviewing your TikTok Shop order (#493641), our records show the order was placed for 2 packs of Outre Purple Pack Brazilian Feather Crochet Dominican 18", and those were the items shipped. We were unable to locate any unresolved messages regarding this order, but if the item received differs from what was ordered, we'd be happy to investigate further. Please contact us with a photo of the product received and we'll review it right away. We value your business and are always happy to work with customers to resolve any concerns. — Elevate Styles

Response from Elevate StylesJun 3, 2026

Thank you so much for your kind review! We truly appreciate your patience with the shipping delay and are glad the complimentary gifts helped make up for the inconvenience. Providing exceptional customer service is always our goal, and it means a lot to hear that our efforts made a positive impression. We're also happy that you found value in our pricing. We work hard to offer great products at competitive prices while maintaining a wide selection for our customers. Thank you again for your support. We look forward to serving you again soon! — The Elevate Styles Team

Response from Elevate StylesJun 3, 2026

Thank you for your wonderful review! We're so glad we could help you find the product when it wasn't available locally. It's great to hear that your order arrived quickly and was packaged well. We truly appreciate your support and look forward to serving you again soon! — The Elevate Styles Team