Eleras Automotive GroupReviews of elerasgroup.com

Was very Alexandria Pugh was very helpful today when I called in to found out what was covered and how long. Many miles I had.

Thank you Tori kineke for helping me understand my policy and keep it. You were very nice and respectful and gave me personal experiences to connect and stay with you guys. I look forward to staying with your policy!

Wow! I just got a call from Tory in customer service who said she flagged a policy that my sister-in-law who has dementia tried to sign up for a car policy AGAIN. I canceled my sister-in-law's original policy she signed up for February 1, 2024 explaining her condition and that she didn't need a car policy and apparently she found some paperwork and called the company several times today trying to sign back up. Many thanks to Tory for reading my sister-in-law's profile and not letting her sign up. Never had such a great experience where a customer service rep CALLED ME to alert me to a problem. Wonderful experience.

Thank you for the attention you are just great I'm happy with the deal I got from the company. thank you Maya & Kate Oshia

Miss Danielle had outstanding customer service and although she was the 3rd person I was transferred to, followed up on all of my requests needed to be completed in this one phone call and made sure everything was completed with accuracy and time efficiency. Wish I had got her as the first representative I spoke to from the start. Thank you for all of your help and look forward to speaking with her if I have any problems in the future!

DO NOT FALL FOR THIS SCAM!!! This is a FRAUDULENT company. They will take your money, your information, and make it nearly impossible to get back. I had to work with my bank and call Eleras nearly every day just to get them to agree to send me my money back via check (still waiting for the check). Some of the times I called their customer service line, the person who answered was working with a different company. When I asked if this was Eleras and not a home improvement company, they said, “oh yeah, we’re both.” When they agreed to send me my money back via check, I was told it would be 30 days. When I called at 31 days asking where the check was, they told me it would now be 45 days. It has now been 48 days and I still have not received my check. Please DO NOT fall for this scam!!!

I had a dire financial situation and David was so helpful. I appreciate the help so much and very much enjoyed how personable he was!

My experience with Katie Oshie was fantastic!! She was very helpful, knowledgeable, polite, & professional!! Keep up the great work!!