ElephantsityReviews of elephantsity.com

I am very grateful for their customer service staff which helped me order! I am a senior citizen and sometimes experience difficulties ordering online. Their staff was very helpful to me the entire time. The elephant shoes I received are just lovely! The quality is exceptional and the print is very vibrant. Don't have any complaints about this company. My order also included a saddle bag which is amazing. My friends all wanted to know where I got mine from. I always make sure to refer them to the site. My feet are quite wide and I still did not have problems with sizing. I was also told size replacements are always offered to customers. I will try ordering a blanket for my next purchase!

After waiting almost a month for my order, and having to pay an extra customs charge, my order was delivered to the complete wrong address. I'm so disappointed with the whole experience. I've requested a full refund. **updated** after emailing the company, they gave me a $25 refund, which is around £20.50 in my money and told me they gave me the wrong tracking number! After getting the correct tracking I found my shoes had been in my local depo ready to pick up but only if I paid the customs charge. So I had to pay another £12.78 in customs fee! So I could get my shoes finally. Ergo, I paid for someone else’s customs fee the first time, so I’m out of pocket nearly £30. I won’t be shopping here again.

Overall great experience, I ordered a pair of size 6 sneakers which were just a tiny bit to large.I contacted their staff and told them about the issue. Without bothering me with anything they just sent me another pair of size 5 shoes! I asked where I should send the original pair and they actually let me keep it. I now have 2 pairs of shoes for the price of one. I will definitely keep ordering now that I know my true size!

I ordered a pair of boots which I never received. After emailing to ask what happened, they said they would put my order in again. Again, nothing. I could track them and they never left China (if I had looked more into this company to find out where these were coming from I would have never bought them). After emailing again multiple times for a refund, I was told they would replace them and look into it even though I didn't want a replacement. And they didn't get back to me. I would be happy if they just gave me my refund.

I took a leap of faith and bought two pairs of sneakers. They have now become my favorite pieces of footwear in my wardrobe! At first they felt a bit large so i contacted their support team. They sent me 2 new pairs of a smaller size and let me keep the old ones. Thia ia the first time this has happened as companies usually make you return the itema first. Im in love with this company!

This was my very first time ordering shoes online as I usually like to try them on. I am very impressed with the quality of the boots I received. I love horses so I bought 2 different designs. I wear them to work every day and have received tons of compliments! Their customer service staff was very responsive and friendly answering my questions. I have somewhat wide feet but I ordered my usual size 8 which was a great fit. The design looks quite vibrant and looks a lot like the pictures they have online. Will buy again!

I ordered seat covers for $75.00 and I never got them. I have tried to contact the company and no response. Such a crooked deal!

This was my first time ordering footwear online, i usually prefer to wear the shoes before ordering nevertheless I decided to give it a go and boy i am glad i did. The size US8 fit great, weather is getting warmer in Dallas but they are not overly warm, just wear them with thin socks in summer. The design is just lovely! Customer service rep is very friendly.