Jennifer R.
Didn’t meet expectations
I like the fabric. I was impressed by the size of the box/convenience. I think the couch is overpriced and under performed. I have a 16 year old with autism and admittedly he’s rough on furniture (he tends to rock back and forth while sitting). I was hoping that it was as sturdy as described but sadly it isn’t. I agree with other reviews that the back pillows don’t have enough stuffing and become very flat. The couch itself is uncomfortable. I haven’t even made my first payment and it already looks worn. I could have gotten a sturdier couch with delivery for half the price. Not a good piece of furniture for a teenage boy.
Response from Elephant in a BoxFeb 17, 2021
Jennifer, we truly appreciate your review. We'll reach out to you to get a better understanding of the issues and propose a solution, for example we can send extra filling your way for the cushions. The Elephant core is extremely strong so having a bit more details on what's going on will help us solve it. If after this you still think we are not strong enough, we'll process your free return. Stay tuned :)

